Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Trupanion is simply THE BEST!!!
I have been with Trupanion since my dog came home 12 years ago. They have been consistently fantastic - whether for little or big things. If only human health insurance companies would learn from them... I am forever grateful to Trupanion!
Insurer: Trupanion
By: Sandra
Great Health Insurance for my dog
Always great customer service with any questions and love the ease of claims processing!
Insurer: Healthy Paws
By: Diana
heartfelt thank you to everyone involved with caring for Sterling and myself.
there are few words that best describe my gratefulness in your care of Sterling and myself. The timeliness of getting Sterling in for an appointment was essential , the professional examination and research the vet did was so very comprehensive, my appreciation is beyond words. Thank you all so much , from the depths of my heart! You are wonderful!
Trupanion
Once again, Trupanion hasn't disappointed me. I called Trupanion hoping, but not expecting, to get help paying for my cats dental work. Boomer had gingivitis and his gums were red and inflamed and he needed help. Trupanion stepped in and helped in a big way! Thank you so much, Trupanion!
Fitz pneumonia
When the need was greatest Trupanion was there for us. Fitz was given less than a 20% chance of survival. I wanted him to have every chance possible. The doctors, Trupanion and Fitz will to live have given him a 2nd chance at life!
Review of Our Newest Insurer
We had been with 24 Pet Watch for almost 10 years. We recently enrolled our 2 new pups with Pets Plus Us. The enrolment following our puppy trial was very smooth. The customer service level of expertise is commendable. The claim process is faster then they forecast, which is great. Their explanation of benefits is clear and easy to understand. We had a major exclusion situation that lasted 5 1/2 months. With several emails, appeals from supporting veterinary and with the review from Pets Plus Us, underwriting team, it was resolved and all my claims were adjudicated, processed and paid out. I am very please thus far with this company. They truly do have Pet's owners best interest at Heart ~ Caroline Ottawa - Ontario
Healthy Paws for the win
Our puppy was electrocuted and was hospitalized for six days. If it wasn’t for our friends that recommended insurance through Healthy Paws, we would have had to put Odysseus down. Healthy Paws is affordable and covers almost everything. All we had to do is take a picture of the paid invoice and upload it to the app. It was also easy to speak to customer service on the phone. We can’t speak highly enough about the company.
Vito’s Surgery
Hello, my experience with Lemonade has been fantastic! They were concerned with my dog’s condition and emailed me after the surgery to see how he was doing. They truly care about your pets. I have and would recommend them to everyone.
So glad I had this!!
I started this insurance in February, in April my dog tore his ACL and needed surgery. He was on a regular walk, on leash and went after a squirrel. The surgery total was $4100. it took a few weeks back and forth with my vet over paperwork which was a little aggravating, but once approved I got back $3100.00!! They even asked how I wanted the refund I chose Zelle and it was in my account in 5 minutes. I am now sharing this with my friends and family spreading the word how dog insurance is sooooo worth it!!! Thank you, MetLife.
Insurer: MetLife
By: Lisa