Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Vic
MetLife Pet is great. Have no problems submitting claim’s & always received quick payment!
Good service
MetLife has good customer service when I call. Claim was done and approved before the 10 days
Insurer: MetLife
By: Jeannette
I love Lemonade!
I love Lemonade Pet Insurance! It is so easy to use and they are very caring and friendly. I take comfort in knowing I have this protection if my pet has significant pet issues. My dog Max gets into a lot of mischief, and hopefully he won't get hurt or sick, however knowing I have this insurance gives me peace of mind. Every time I have filed a claim it has been easy and paid out very quickly!
Overall Wonderful
Overall, my experience with Healthy Paws insurance has been a positive one. Everything has been pretty simple to use and very clear understanding. They make the claim process pretty easy, I usually submit the invoice and email vet clinic notes that same day and within a week my claim has been processed. Only one time did I have an issue with a mistake on a claim but once I made a phone call the individual had it resolved within a couple days. This insurance cover so much and I haven’t had any issues with no coverage other than the things that are listed in the guidelines. Great customer service and reimbursements are done in a timely matter of about a week. Highly recommend to anyone.
Insurer: Healthy Paws
By: Brittany
Dog care
Very professional and caring especially on the phone Reporting very helpful and easy to understand Ll
Great Service
Trupanion gives great service and pays quickly. People are there to answer questions quickly as well.
Love Lemonade!
My pup is all boy and very injury prone. I think my Lemonade rep knows me by heart 🤭 But they are always efficient, timely, and the claims process is extremely streamlined. I use it for emergency services because those can really pile up at the vet and my claims are usually processed within a week after a short explanation and submission of forms from the doctor! Super easy and painless. Customer service is great as well.
Insurer: Lemonade
By: Megan
satisfied
I've "NEVER" been disappointed by Trupanion. Great customer service, ease of claim process, a whole five minutes to submit. Highly recommend.
Insurer: Trupanion
By: frederick
Best insurance hands down
Have had them for 2 dogs and about to switch my other dog to them. My late dog had a brain tumor and they were awesome. When i terminated my insurance after my dog passed away they sent me a reimbursement check dor the cremation even though I had not filed a claim for that. My current dog has had valley fever and two ACL tears and they covered both surgeries and the valley fever tests and meds. When i submit a claim i get an answer within 2 days usually.
Insurer: Healthy Paws
By: John
Easy process
Always received friendly customer service when I needed but generally an easy process. My only issue has more to do with MetLife not receiving e-mails if there is something in the body of the e-mail as opposed to an attachment.
Insurer: MetLife
By: Mary Anne