Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Great Customer Experience
Anytime I have had to deal with fetch support they have been helpful and prompt in resolving my issues. Today Carey quickly helped me and was kind throughout the interaction.
Insurer: Fetch Canada
By: Erika W
Kudos to Embrace
Embrace is a great company with people who are knowledgeable, caring, compassionate and highly competent.
Insurer: Embrace
By: Frank Paladin
read the fine print carefully
I purchased this pet insurance in June 2025. I had another pet insurance provider prior to that my Shih Tzu who is six developed an ear infection. The vet bill for the ear infection was $525. Fetch only covered $25.. And none of the $500 remaining went toward the annual deductible. It was explained that because he had had an ear infection over a year ago with my other pet insurance. It was considered a pre-existing condition even though the previous ear infection had completely cleared up. So I was then told well I should’ve gone back to the vet after his ear infection cleared up to confirm that his ear infection was no longer existing. It was never explained to me that an ear infection would be considered a pre-existing condition since dogs pretty commonly get ear infections, but they are cleared up easily with medications. The representative went on to explain to me that I should’ve read the fine print before purchasing the insurance because my puppy was six years old when I bought the insurance. I would not recommend fetch pet insurance to anyone. Nothing was explained to me correctly and I’m out a lot of money because I trusted that the ear infection and allergy would be covered.
Healthy Paws is the best Pet Insurance
Healthy Paws is the best Pet Insurance! They are quick to respond and I have never been denied a claim. My dog is now my walking ATM and they continue to support her.
Insurer: Healthy Paws
By: ktalbot
The rep Veronica was very understanding…
The rep Veronica was very understanding and looked into my issue and was able to solve it I have been with Embrace over 15 years and it cane in handy when Rowen was bite by snake which required him to stay 3 days in the hospital. Thank g-d he was gummy covered I have two policies the Wellness policy and major medical I always adj pet owners do you have pet insurance either they say never heard of pet insurance or they say why should I have it. That’s when I get on my soapbox Thank you EMBRACE Rheeta and Rowen ♥️
Insurer: Embrace
By: RHEETA
Fair and transparent policies.
The process to submit claims is easy. What they cover aligns with what you signed up for. They always explain things clearly and when there is coverage, they send the funds promptly.
Insurer: Embrace
By: Caitlin Donovan
The Lady I Talked To Was Really Helpful…
The Lady I Talked To Was Really Helpful To Give Me The Best Deals For My 4 Fur Babies.
Insurer: Prudent Pet
By: huddlestonyahoo.com
Embrace is the first and only insurance…
Embrace is the first and only insurance I signed up for my fur baby. I never wondered if I got the best insurance for my fur baby. I can't find any reason not to be satisfied. I'm happy with all my claims responses and reimbursements. I highly recommend Embrace Pet Insurance.
Insurer: Embrace
By: linda johnson
Highly recommend
An MRI & spinal tap, a foreign body retrieval surgery, a root canal and an extraction is the list of all of the expensive procedures we’ve been through this year alone. Fetch has given me such a peace of mind each and every time. Everything is handled professionally and quickly and I couldn’t be more thankful for choosing Fetch!
Insurer: Fetch Canada
By: Haley Brulotte
Bad communications and delays with no explanation
We got insurance for our dog. She had some teeth that needed to be removed. The communication with the company has been slow and sometimes non-responsive. When I asked a question about what other documents they needed to complete the claim they never responded, then I got an email saying they were closing the case because I didn't give them all the documents. When I asked why they never responded to my email asking for clarification, they apologised but didn't respond to my question about how to best communicatie with them. After resending all the correct documents, they said it would be processed in 3-5 days. It's now been over a month with no response.
Insurer: Prudent Pet
By: Katie