Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Easy claim submission process and…
Easy claim submission process and refund using the App
Insurer: MetLife
By: Trooper
Zanasia B.
I just want to say Rebecca is AWESOME! I’m new to being a dog mama and Ms.Rebecca made it such an easy process! Literally answer all questions throughly, was very patient and knowledgeable , very very sweet. I was so so comfortable speaking with her. I feel confident and I’m so happy I was able to work with her to get pet insurance on my baby Lola! If it had 10 stars I literally would rate it all 10 stars. Thank you Thank you Rebecca!!
Insurer: Prudent Pet
By: Zanasia
Good value & helpful support
Good value. Very helpful and professional. Easy to understand and navigate website and submit claims.
Insurer: Figo
By: Cycling Enthusiast
This is the best insurance ever!
This is the best insurance ever!! They respond quickly on claims. I recommend this to my friends all the time.
Insurer: Healthy Paws
By: Barbara MacRae
Heartfelt Thanks for Your Exceptional Service
Dear Healthy Paws Team, I wanted to take a moment to express my sincere gratitude for the outstanding service and support I received during my recent claim. My dog, Micky, required surgery for hip dysplasia — an experience that was both emotionally and financially stressful. Your team’s quick response and efficient handling of the claim lifted a tremendous weight off my shoulders. I was amazed that the claim was processed and approved within just a few days. It’s rare to find a company that combines compassion with professionalism so seamlessly. Thanks to your coverage, Micky is well on the road to recovery, and I can focus on her healing instead of worrying about costs. I will gladly recommend Healthy Paws to every pet owner I know. You have earned my complete trust and lifelong appreciation.
Insurer: Healthy Paws
By: Natale F Cardino
Aileen is the best!
Aileen was incredibly helpful with setting up my new policy for my cats and future dog. She explained everything in detail and was super kind! I would recommend Fetch to anyone.
Insurer: Fetch Canada
By: Kourt
Very easy to navigate!
Very easy to navigate!
Insurer: MetLife
By: Maya Raypureddy