Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Customer Service
The customer service is the best...answered any question that I had.
Insurer: Prudent Pet
By: billyterriecomcast.net
Metlife pet insurance has been so worth…
Metlife pet insurance has been so worth it! They are super fast to process claims, and the app makes everything really easy. The live vet chat is also such a great feature.
Insurer: MetLife
By: customer
Record processing time
The timeliness in which the claim was paid was the fastest I've ever experienced. It was a pleasant surprise to see it process so fast especially around the holidays. Thank you!
Insurer: MetLife
By: Jennifer Ramos
I never have an issue whenever I submit…
I never have an issue whenever I submit a medical claim for my furry family member. All decision making are well explained.
Insurer: MetLife
By: Ligia
I can’t tell you how much I recommend
I can’t tell you how much I recommend getting pet insurance!!!!! MetLife has been fanfriggintastic! Cost is affordable and they have never denied a claim or given any hassle. Took a few times to get the submitting down, but just make sure you have all receipts and the SOAP notes from vet with relevant info and dates. Thanks for what you do, have done and will do. Rob R
Insurer: MetLife
By: Rob R
We had a great experience with Met Life…
We had a great experience with Met Life that the claim process is very easy and the review was timely.
Insurer: MetLife
By: Cathy French
Always an efficient and timely process.
Always an efficient and timely process.
Insurer: MetLife
By: Lisa
Met Life #1
Met Life has been very helpful for our aging Labrador Retriever. All claims have been processed with no complications towards claims. Hving the right insurance for our dog through Met Life was the best thing we could have ever done.
Insurer: MetLife
By: Barclay
Ease of putting in claims and great…
Ease of putting in claims and great response time for refund
Insurer: Fetch
By: Donna
Was easy
Was easy. Reps were great. Is my first claim. I. Very impressed and grateful.
Insurer: Healthy Paws
By: Mark