Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Because Trupanion associates are friendly caring knowledgeable pet lovers who are willing to answer as many questions as needed.
Because Trupanion associates are friendly, caring, knowledgeable, pet lovers who are willing to answer as many questions as needed. Pleasant to feel like part of a huge family!
Insurer: Trupanion Canada
By: Wanda
Excellent service à la clientèle
Excellent service à la clientèle
Insurer: Trupanion Canada
By: Lise
Trupanion Has My Kitty's Back!!
I always recommend Trupanion to people with pets. My experience has been excellent. Great coverage and happens on the spot. So grateful!!!
Insurer: Trupanion Canada
By: Sherry
Great Customer Service
I was happy with the way my questions were answered and all the info given
Insurer: Trupanion Canada
By: Lydia
Kathleen was great.
Kathleen was great. Very compassion and supportive about my pups broken leg. She was very informative. I enjoyed talking to her. I would highly recommend your company and will share my positive experience
Insurer: Trupanion Canada
By: Melissa
The first agent I spoke with was not welcoming at all.
The first agent I spoke with was not welcoming at all. I thought it was an automated being at first; no personality and not understanding or helpful. The manager started off similar to the first but eventually I received some information I was looking for but definitely not what I expected.
Insurer: Trupanion Canada
By: Nellie
A company that does what it says it will do friendly helpful staff
A company that does what it says it will do, friendly, helpful staff
Insurer: Trupanion
By: Catherine
Becaus your customer service rep was excellent
Becaus your customer service rep was excellent
Insurer: Trupanion
By: Chuck
Claims are processed quickly.
Claims are processed quickly. Any time we have a question staff is helpful!
Insurer: Trupanion
By: Patricia
Every one that I spoke with was extremely helpful and caring.
Every one that I spoke with was extremely helpful and caring. Dissatisfaction lies with the post office since I still have not received reimbursement for what I think is 2 weeks
Insurer: Trupanion
By: Kevin