Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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A very good representative for insurance
Ashley was so friendly, helpful and knowledgeable.
Insurer: Trupanion Canada
By: Gaye
Great service
Excellent service
Insurer: Trupanion Canada
By: Marlene
Puppy parent
Generally it is very good. Recently I have one drug that they continue to not pay every time I buy it even though it is part of his current condition and after we remind them it is paid. It is very annoying that I have to continually get the claim redone
Insurer: Trupanion Canada
By: Megan
Good service
Good service
Insurer: Trupanion Canada
By: Barbara
I chose it because Kelly was helpful and friendly and listened to my dog story about my male Standard Schnauzer.
I chose it because Kelly was helpful and friendly and listened to my dog story about my male Standard Schnauzer.
Insurer: Trupanion Canada
By: Gail
Excellent Service!
It was a scary time for us when our 8 y/o GSD developed gastric problems that led to rapid weight loss and dehydration. While the emergency veterinary clinic was able to quickly treat him and turn around the problem, the treatment was costly. Trupanion was there for us from the beginning with fast responses to quotes sent by the vet team and immediate and concise status reports to me regarding my claim. I was able to concentrate on making decisions regarding his treatment without financial distractions. That's why we bought this insurance for both our dogs in the first place and I am pleased to say we were completely happy in with that aspect of the experience. Thanks Trupanion.
Insurer: Trupanion Canada
By: Jerry
Chris was super friendly and very supportive!
Chris was super friendly and very supportive! All my questions were addressed professionally and with compassion.
Insurer: Trupanion
By: JULI
Insurance rate increase!
Claims experience is easy. Was not happy after submitting a claim that you almost doubled my monthly payment after having you for a number of years. I think thatâs really poor customer service.
Insurer: Trupanion
By: Elizabeth
Excellent customer service!
Excellent customer service!
Insurer: Trupanion
By: Laura
Past 11+ years as a customer for my pets and the quality of service and satisfaction throughout these past 11+ yrs .
Past 11+ years as a customer for my pets and the quality of service and satisfaction throughout these past 11+ yrs .. your support team is outstanding.
Insurer: Trupanion
By: Ron