Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Kind and informative help
Kind and informative help! I was given clear instructions how to follow up with something that was missing that I did not understand, and agent guided me to see in and help me feel encouragement the claim could then be assessed. I was listened to and cared for. Very nice.
Insurer: MetLife
By: Ursula
Reliable fast and trustworthy
Everything has been covered with my dogs and the service is fantastic.
Insurer: MetLife
By: Ryan
Best Pet Insurance on the Market
I've been with Spot Insurance for two years now and I have to say that they live up to their reputation. Each time I submitted a claim, it was completed within 2 - 3 days. I would recommend this insurance company if you are looking to insure your pet.
Insurer: Spot
By: Linda Long
Awesome customer service and excellent…
Awesome customer service and excellent claim turnaround time.
Insurer: MetLife
By: Melissa
Joshua Sabado was a pleasure to deal with!
Joshua Sabado made transferring my dogs’ insurance to Fetch easy and stress-free. He was professional, patient, and a pleasure to deal with. Excellent service!
Insurer: Fetch Canada
By: Brenda Brookes
Very easy to use
Very easy to use, and quick reviews!
Insurer: MetLife
By: customer
Very Slow Processing Claims
I submitted 2 claims early this month and they have not been paid yet. They are waiting for records apparently, but I checked with the vet today and all of her records were sent 5 months ago, so they should have them all. I sent a question to claims and haven't heard anything. I have not received any email communication from Embrace. Very frustrating.
Insurer: Embrace
By: Kim Johnson
Thank you ALL at Metlife for taking…
Thank you ALL at Metlife for taking such great care of my Solace and Zeke McIntire. It's such a comfort to know they are a priority and reimbursement is promptly received.
Insurer: MetLife
By: JoEllen McIntire
I haven’t been able to reach anyone at…
I haven’t been able to reach anyone at Embrace. I have a question about coverage. Their website bot is useless and no one picked up the phone over 15 minutes so I gave up.
Insurer: Embrace
By: Liz
Recommend Embrace Pet Insurance
Had Embrace since I got Finn my dog until his sudden demise. I always found Embrace custormer service top notch and the company trustworthy. They are a little pricey, but I found the customer service and claims process to outweigh the cost.
Insurer: Embrace
By: Ken