Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Metlife always helps us with care for…
Metlife always helps us with care for our pup!!
Insurer: MetLife
By: customer
Best insurance and get what you want!!
Your insurance was explained to me in detail. I was lost with so much to choose from. In the end, this wonderful lady helped me choose a plan that fit with what I wanted. Your agent deserves a ten star rating!! Wonderful, understanding and goes beyond her job requirements.
Insurer: Prudent Pet
By: Patricia Karcher
The agent was knowledgeable and…
The agent was knowledgeable and patient. Gave me options worked for my situation
Insurer: Nationwide
By: Susan GA
My claim got processed very quickly
Easy and smooth to make a claim. And fast response to my claim.
Insurer: MetLife
By: customer
It was so easy to submit a claim…
It was so easy to submit a claim through the app, and we received our reimbursement very quickly!
Insurer: MetLife
By: customer
MetLife Pet Insurance is not honest
MetLife Pet Insurance is not honest. They will take your money and find every excuse to deny your claim. Do not use MetLife Pet Insurance! First they will say it’s past the time period. Then they’ll say it’s not prescription food when receipt clearly states prescription food for medical necessity. Then they’ll say prove it’s prescription after the receipt clearly states it is and is directly from vet with vet letter head. Even after getting a note from vet stating it’s prescription food they’ll deny. They say it’s pre existing and not covered. My policy states prescription food is covered and I was verbally told it would be covered. MetLife pet insurance will find an excuse (in some way) to not uphold their end. It’s better to save your money. I spent $10k with them and they wouldn’t process a minimal amount of prescription food purchases directly from my vet when the policy clearly is to cover it.
Insurer: MetLife
By: Sarah
Claims were easy to file and quick…
Claims were easy to file and quick reimbursement appreciated!
Insurer: MetLife
By: customer
Great Pet Insurance
We’ve had MetLife pet insurance for a few years now for our dogs and we are happy with their service and speedy time to reimburse us! My mom also had her cat under their insurance. I recommend them to people who have pets!
Insurer: MetLife
By: Alexa Lynne
Healthy Paws claim process…
Healthy Paws had excellent claim starting information on the home page. What was not covered on the home page was quickly relayed through email by customer service. The claim was quickly reviewed and approved with limited additional information needing to be sent. I can not thank Healthy Paws enough for their help and understanding during this trying time.
Insurer: Healthy Paws
By: E. Orozco
Friendly and helpful agent
Agent was very helpful with a new pet policy, appreciate him finding a retiree discount for my company.
Insurer: Nationwide
By: Doug Kuriki