Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Fur baby issues mommy stressed
Large vet bills worried about my fur baby ..makes it a bit easier I have pet insurance.. easy portal to submit claims and customer service is amazing
Insurer: Spot
By: Andrea
Knowledgeable and courteous
Knowledgable and courteous
Insurer: MetLife
By: Sheryl Luke
Recommended by very reliable person and…
Recommended by very reliable person and customer of yours. Thank you.
Insurer: MetLife
By: Lucille Byram
They took another look
Typically I have been giving Embrace 5 stars and a few weeks ago I did. Since my dog had surgery for a cancerous mass, I dropped them down to a one, but am now giving them credit where credit is due. Although I had to work much too hard to get them to look at what made logical sense, they did and I am now happy with the reimbursement I am receiving for the claim. I have no doubt they will get back to a 5 in my mind, just not quite there yet. Thank you for listening to logic and making the right call.
Insurer: Embrace
By: Betsey Woods
Two claims submitted at one time, paid quickly
Two claims submitted at one time and within a week, received notification that claims were being paid. The website gives clear guidance on what documentation needs to be provided and uploading files is very easy. I've been so happy with MetLife Pet Insurance that I recently added my other two cats.
Insurer: MetLife
By: DLH
Great customer service and relaively…
Great customer service and relaively prompt payments
Insurer: MetLife
By: Katharine Larson
The representatives helped me pick the…
The representatives helped me pick the best plan for my pet without pressure. Claims have been processed quickly.
Insurer: MetLife
By: customer
Healthy Paws Pet Insurance: A lifesaver
Healthy Paws Pet Insurance has been a lifeline for me and my two American Cocker Spaniels. Both dogs have ongoing dermatology and allergy issues, and Healthy Paws has been there every single time we needed support. The claims process is effortless — I submit through the app, and the money is deposited straight into my account within days. Their turnaround time is excellent, and every claim I’ve made has been processed accurately and fairly. Beyond the logistics, what truly stands out is their compassion. The team clearly cares about pets and their people. I’ve always felt supported and understood, and that means the world when you’re managing long-term health care for your animals. Healthy Paws gives me the confidence that my dogs will always have the care they need. I wholeheartedly recommend them to any pet parent.
Insurer: Healthy Paws
By: Jo-Anne
Extremely satisfied
I’ve been using Met Life for my cat’s coverage, and I’m genuinely impressed. The claims process has been consistently fast—each time I’ve submitted a claim, I’ve received updates and reimbursements much quicker than expected. It’s reassuring to know that when my cat needs care, the support is prompt and reliable. The website is also a standout feature. It’s incredibly user-friendly, making it easy to file claims, check coverage details, and track reimbursements. I appreciate how intuitive the layout is—no digging around for information or getting lost in confusing menus. Overall, I’m very satisfied with the service. It’s efficient, accessible, and gives me peace of mind knowing my cat is well protected.
Insurer: MetLife
By: NDT
Customer Service
I’ve been trying to contact them and accessing their website for over a week. Nothing. Keep getting bounced back to log in screen. Tried calling no answer. On face book stated they are doing updated maintence. Taking over a week? Piss poor. Can’t even answer the phone when you call? There is NO quality customer service here. Will be looking for new insurance company for my dog. Will ask my vet who they recommend.
Insurer: Pets Best
By: Laura