Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Fast and efficient
Fast and efficient
Insurer: Trupanion Canada
By: Jan
Absolutely worth it!
Fast, easy, zero issues
Insurer: Trupanion Canada
By: Rob
Hazel
Easy to submit claims. Good communication and feedback.
Insurer: Trupanion
By: Wendy
Easy peasy.
It was super simple to go online and get the policy. I have several people I know that use trupanion and have heard nothing but good things about them.
Insurer: Trupanion
By: Pamela
Easy Enrollment Process!
Phone rep was extremely friendly, knowledgeable, professional, and patient.
Insurer: Trupanion
By: Jo
Since I have had Trupanion they have been great in helping me maneuver through any and all claims that I have had with my Cat Ali.
Since I have had Trupanion, they have been great in helping me maneuver through any and all claims that I have had with my Cat, Ali. They inform you right away as soon as they receive the claim, and if no further info is needed, they pay fairly quick. I have always had a positive experience with all the Trupanion representatives, kind, professional and caring. I would recommend them in a heartbeat.
Insurer: Trupanion
By: Karen
Love Trupanion!!
Submitting claims is so easy via the app. My questions are always answered quickly.
Insurer: Trupanion
By: Lauren
Great response to Claims
Trupanion provides clear communication re: processing claims and processes direct veterinarian claims within minutes.
Insurer: Trupanion
By: Bette
Best ever
My dogs have been insured with several different companies and Pets Best has been the best of all of them by far. It is easy to file a claim, they didn’t ask for his entire veterinary history, and they paid fairly quickly. Fenway and I are very pleased with Pets Best!
Always on top of things.
Always on top of things. Great company
Insurer: Trupanion Canada
By: Lynn