Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
Other Categories
Amanda was very detailed explaining…
Amanda was very detailed explaining policy. Very professional and courteous
Insurer: Fetch
By: George Garcia
Very easy to file claims
Very easy to file claims, get info when they have been both received and when they have been looked. And with in 5 days I know what they will cover and what they won't. And they get right back to me when I ask why an item was not covered. Good experience all the way around.
Insurer: MetLife
By: Sherrie Shaw
They are very friendly
They are very friendly, and claims are managed extremely well, and quickly.
Insurer: Spot
By: Molly Sloan
The response was exceptional
The response was exceptional. Could not believe how fast I received my reimbursement!
Insurer: Pumpkin
By: Marilyn
So far so good
So far so good. We appreciate your service
Insurer: MetLife
By: customer
DEFINITELY recommend Healthy Paws
DEFINITELY recommend Healthy Paws pet insurance!! ⭐️⭐️⭐️⭐️⭐️ My American Bulldog has allergies and need meds daily plus immunotherapy shots 3x per month. Even as premiums have increased due to my dog's age, the reimbursement for these meds exceed the premiums. Plus, as an older dog (and my service dog) he has needed additional veterinary care and physical therapy which would really hurt while living on military disability, if I didn't have HEALTHY PAWS! Submitting invoices and medical records is extremely easy via the web or their app. And typical settlement from the claim is about 3 days (even over weekends). I doubt I'll ever get another dog, but if I do, or if I can ever provide a bit of advice to other pet owners, I will always recommend pet insurance and Healthy Paws 🐾
Insurer: Healthy Paws
By: Gary M
MetLife Pet is the best!
MetLife pet insurance has been a life saver in helping me with the high costs of veterinary bills. I have an older rescue pup that has required some unforeseen procedures MetLife has been there for me. Very easy to submit claims, they answer all my questions when needed and claims are finalized in a timely manner.
Insurer: MetLife
By: customer Julie B.
A HUGE SCAM & WASTE OF MONEY
Three months ago, I submitted a simple $90 claim for a urinalysis because my cat was showing delayed urination. The claim was initially denied because Pets Best said they didn't receive drs notes. I got them the drs notes and 6 weeks later, as well as 4 phone calls and three emails later (all a huge waste of my time, not even worth the $90 reimbursement), and the claim remains UNPROCESSED. Meanwhile, they have no trouble extracting $126 from me every month for their monthly fee. For what? SO I can waste my time on phone calls, emails, and paperwork? Save your money. Don't waste it on this scam of a company.
Insurer: Pets Best
By: Julia