Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Aileen was super helpful!
Aileen was super helpful!
Insurer: Fetch
By: Athena Talebzadeh
Claim process
After getting set up the process has been easy and the claim was processed quickly.
Insurer: MetLife
By: Roxanne Hill
Good customer service when I am calling…
Good customer service when I am calling to them! Efficient Ach return! I already referred my friends to joint your insurance company.
Insurer: Fetch
By: Miao
Ok so I had just adopted my first pet…
Ok so I had just adopted my first pet and well I google pet stuff and I saw pet insurance which I have no knowledge of that , since it's my first dog So my pet got an upset stomach or indigestion, and and well I s not my husband to the vet And our bill was 650 and I sent the claim, and to my surprise, apparently they went based the soap notes my husband was scared and wanted our pet treated quick so he told the vet he had been throwing up and bla bla for about 2 week, so apparently that's y the ins didn't cover , because the dog got sick before the insurance kicked in, which is so stupid, I can buy a life ins today and not be sick, all of a sudden I die with a heart attack, will I be covered or no cause I died before ins. Kicked in, so my question is why keep the policy if I'm gonna be paying every bill out of pocket, deductible is 250,and the 2 visits I've gone to only part was taken off which I don't get how many Drs visits should I make before deductible kicks in, plus I'm stuck with the 6hundred plus bill, this is absurd and popusterous, then I call to ask question and no one knows how to explain, and there is more ins, companies I sure will check them out
Insurer: MetLife
By: Veronica Garcia
Easy to upload receipts
Easy to upload receipts. I got prompt notification of the claim being received and under review. Then my reimbursement followed within 7 days. Met Life makes it easy! I highly recommend.
Insurer: MetLife
By: Vicki Vickers
Never an issue and quick turnaround…
Never an issue and quick turnaround time I have recommended MetLife pet insurance to everyone on my cavapoo Facebook site!
Insurer: MetLife
By: Bernie
Met Life for pets is the Best !! Met Life is a great company and we have…
Met Life is a great company and we have had the best experience with all of the customer service, online claim submittal and processing. Highly recommend. this our third year with policies on 1 dog and 2 cats.
Insurer: MetLife
By: Bonnie Mackenzie
Generally good, but can be trigger happy on denials
Generally they have been responsive and approved claims but I had to fight an early denial on a basis that made no sense and took a significant amount of work and time to get overturned once escalated.
Insurer: Pumpkin
By: Keith