Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Professor D
It was easy to navigate, the information was enough for somebody with experience but for myself I needed more info so I engaged a rep via chat and Stephanie as well as Ali (I had 2 chats, Stephanie before signing up and Ali after), both were very good. So if I can suggest to have more information on the site or maybe have a section for first timers to pet insurance ird be great. Stephanie cleared everything up which I appreciated but I'd like to read things for myself. It's just a suggestion, otherwise my experience was 10 out of 10.
Insurer: Trupanion Canada
By: Nima
It was very informative and easy to understand.
It was very informative and easy to understand. Person was very eager to help.
Insurer: Trupanion Canada
By: Mona
Satisfied
Kenny was very helpful, courteous and professional
Insurer: Trupanion Canada
By: Lise
Suzanne's comments
Only slight confusion experienced when the coverages are not known at the time of payment on the day of the service. Also, when an item was returned, it was difficult to follow the claim outcome report.
Insurer: Trupanion Canada
By: Suzanne
Prompt service.
Prompt service. Very friendly and professional service with the person I was speaking with. Highly recommended by many family and friends as well.
Insurer: Trupanion Canada
By: Sandie
Trupanion claims staff have been pleasant to work through our claims process and explain why some claims are denied in a clear and simple manner that even us old folks can understand.
Trupanion claims staff have been pleasant to work through our claims process, and explain why some claims are denied in a clear and simple manner that even us old folks can understand. They have been patient and friendly in all conversations, whether by e-mail or on telephone.
Insurer: Trupanion Canada
By: Ken
Great company and service
Efficient and fair with claims support. Claim amount was deposited quickly so that I could pay outstanding bills related to the claim.
Insurer: Trupanion
By: Miriam
Excellent coverage and customer service
Excellent coverage and customer service
Insurer: Trupanion
By: Darryl