Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Keeping to their word of services and…
Keeping to their word of services and turn around time for processing and mailing reimbursements. We are so glad we got his insurance. They have literally saved us thousands on our 2 toy poodles vet visits in just one year. So thankful. And customer service is always willing to help with any problems in the submission department with documents they need to process the claims.
Insurer: MetLife
By: A. Jackson
Always an easy process to get invoices…
Always an easy process to get invoices processed and fast efficient re-imbursement.
Insurer: MetLife
By: Donna Johnson
Your rep was very helpful in answering…
Your rep was very helpful in answering our questions and explaining the coverage we chowe
Insurer: Nationwide
By: Craig
Smooth processes
Ease of claims submission and timeliness of claims processing
Insurer: MetLife
By: customer
They always taking care of me with my…
They always taking care of me with my pet needs
Insurer: MetLife
By: customer
Chad Wayne was very helpful.....
Three phone calls and two emails got the policy done. I am 85 and our landline phone is not the greatest......but.....Chad stuck it out and was a good listener and patient with me. I am happy with the monthly payment and policy provisions.
Insurer: Nationwide
By: Peter Haggard
The recent experience was really good…
The recent experience was really good compared to previous ones. It was quick and effective, reimburse was done in just a couple of days (it used to be weeks)
Insurer: MetLife
By: customer
Fast refund and excellent service.
Fast refund and excellent service.
Insurer: MetLife
By: Qimudtod
I have had this insurance for 3 years…
I have had this insurance for 3 years now and this is the FIRST time I have submitted a claim, and it has been processed correctly and in a timely manner. Hopefully from now on the service has improved and will continue to be good.
Insurer: MetLife
By: Wendy
Very quick response on claims
Very quick response on claims. Good communication and very transparent. I would highly recommend.
Insurer: MetLife
By: Jodie Guttrich