Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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My Remy was critical and my…
My Remy was critical and my veterinarian is till treating her. Trupanion worked directly with him so that everything medically would be covered without any problems. Having the insurance has allowed my dog to get the care and attention she needs. I’m grateful!
Insurer: Trupanion
By: Barbara
My dog Finley Golden Doodle.
Very helpful. Figured out my payment and sent it the next day . Thank you.
Insurer: Trupanion
By: Raymond
I was provided with the help I need in…
I was provided with the help I need in filling out my claims form in a reasonable amount of time.
Insurer: Fetch
By: Henry
Exceptional service and I've been so…
Exceptional service and I've been so blessed to have this insurance because this past year my precious dog had an recation to a vaccine. And it paid on two emergency room visis that would have been hard for me to pay for
Insurer: Nationwide
By: Brenda
Embrace Pet Insurance is worth it.
December 29, 2025 our dog was not feeling well. Took her to the Vet to find out she has diabetes. This required a 3 night hospital stay, insulin shots, a change to prescription dog food and weekly monitoring for first 3 weeks. Thanks to Embrace we knew we would see a reimbursement for 80% of the cost based on the policy we signed up for. Embrace has always paid with no issues. We are thankful to have Embrace for our pet.
Insurer: Embrace
By: Lopez
Absolute Best Pet Insurance
If you want a no hassle, honest, quick response /resolution pet insurance company, look no further. I have been with Pets Best for 6 yrs and not only are their premiums fairly priced, the level of customer service and simple, quick and reliable claims process sets them apart from the others. No forms to fill out on some website. You just email the paid invoice and everything is set into motion. They must use AI to make the process so effortless. And I can always count on them to provide the coverage I paid for. They are a god send! Customer for life
Insurer: Pets Best
By: Becky
Pumpkin has been amazing
Pumpkin has been amazing. We have a frenchie who’s already had three surgeries and pumpkin has been there to help the whole time. Could not be happier with them.
Insurer: Pumpkin
By: Anthony
Pet’s Best is the best!
I have had insurance on my pets for several years. And I am so thankful that I have Pets Best. I have an almost 15 year old German shepherd mix that has needed different physical therapies, including, acupuncture, for osteoarthritis. She has also had several procedures and bi-weekly injections to help with her movement and pain. Without Pets Best I am not sure how I would have been able to keep up with the expenses. It was a little challenging at first to figure out how to file claims, but I just contacted customer support and they walked me through the whole process. Anytime I had a question it was very easy to call and speak to an agent. The customer support team was always very helpful and friendly. My claims were processed in a timely fashion. I have recently enrolled my newly adopted 4 year old dog in this insurance program. It gives me a lot of peace of mind that when he is old, or has an accident, I will have the medical coverage that I will need. I highly recommend Pets Best. "
This company is a fraud
This company is a fraud. They are happy to take your premiums but will do anything to keep from paying a claim. They are a complete scam. They were rude and went out of their way to be jerks. Do not do business with them! Horrible, horrible people.
Insurer: Embrace
By: customer
Melanie was excellent
Melanie was excellent; kind, professional yet courteous.
Insurer: Nationwide
By: Jennie Eccher