Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Healthy Paws has been extremely great
Healthy Paws has been extremely great, will all my French Bulldogs health issues. I have a 7 year old frenchie that has had breathing issues and a 9 year old frenchie that has a mast cell tumor. They have never questioned any of our invoices we have submitted. I would highly recommend them.
Insurer: Healthy Paws
By: Ronelle Wilson
app is easy to use and claims are processed fast
app is easy to use and claims are processed fast
Insurer: Spot
By: Jeff Benfer
It was really easy to get and the agent…
It was really easy to get and the agent that helped me was really polite
Insurer: Nationwide
By: Tamara Khair
Ease of sending vet bill
Ease of sending vet bill. Quick response of payment.
Insurer: Spot
By: Jeanene Crain
My stress level was s high
My stress level was very high because of my dogs health problems. Because the insurance claim was easy to submit and a decision was quickly made, I had no worries about the insurance claim. I was able to concentrate all my attention on taking care of my dog.
Insurer: Pets Best
By: Bruce Hamilton
The questions I had was for another level of insurance
The questions I had, Franklin helped me with and I was able to get the amount of insurance for my dog. He was pleasant, kind, friendly and I enjoyed speaking to him. HE Wasn't a Robot!
Insurer: Nationwide
By: Diane Montigney
The app is very straightforward
The app is very straightforward. I appreciate that they are very helpful when you need to call as well
Insurer: MetLife
By: Denishia
Confident with nova’s health coverage
I really enjoyed the comfort and ease I felt with Aileen taking care of my nova Service dog in training total healthcare needs her professionalism and ability to make you feel comfortable with our entire conversation was wonderful thank you so much
Insurer: Fetch
By: Jim Leach
Very unhappy
I would not recommend Embrace to anyone. I only filed one claim and to date I do not have any resolution. Everytime we submit info they ask for more. I think it is a scam and I am going to cancel. So disappointed.
Insurer: Embrace
By: kathleen Baxter
Easy claims, good service
Easy to navigate the website and make claims. Spot reached out to the vet for the additional information needed for the claim. Reimbursements fast and accurate.
Insurer: Spot
By: Cindy