Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Easy and clear understanding of sales…
Easy and clear understanding of sales agent Eric.
Insurer: Nationwide
By: customer
Customer service each time was…
Customer service each time was wonderful . The people I spoke to all know their jobs
Insurer: MetLife
By: Lavern McCalla
Best Pet Insurance
By far, the most worth it decision made. Easy claim submission and reimbursement. Even representatives on phone are kind, empathetic and knowledgeable. Highly recommended
Insurer: MetLife
By: Nicole
Excellent
Customer service is great and responds fast.
Insurer: MetLife
By: customer
Prudent Pet New Customer
Brandi at customer service was amazing and very informative.
Insurer: Prudent Pet
By: Evan Seiden
Worst experience
Beware, if anything happens to your pet the insurance company just keeps asking for more information. They denied the whole claim and I feel so cheated. The rep was rude, they won't repoen claims. They won't let you talk to anyone. They won't help in any way. The EOB just says information needed. I'm beyond upset about the service they provide. It's the worst experience I've ever had.
Worth it!
MetLife has been very responsive and quick to respond to any claims in a very timely manner. In most cases I've had a reimbursement within a week. It's super easy to file a claim and I've had no issues with being denied coverage on something that is meant to be covered.
Insurer: MetLife
By: customer
MetLife Pet Insurance Offers Reliable Service and Transparent Policies
MetLife Pet Insurance provides an exceptional experience through their highly responsive support team and efficient claims processing. They stand out by setting clear expectations and offering transparent information about policy coverage, ensuring you always understand your benefits. Their ability to clear claims quickly and communicate effectively makes them a reliable choice for managing your pet’s healthcare needs.
Insurer: MetLife
By: Rav
Fetch is the best
Customer service lady was very very nice and answered all my questions to my satisfaction. I will gladly talk to her again.
Insurer: Fetch
By: Lucinda Baylor
I couldn’t be more happier to have…
I couldn’t be more happier to have Trupanion when it comes in those times at the vet!!!!
Insurer: Trupanion
By: Denise