Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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It was easy and helpful when filling out info
Insurer: MetLife
By: Amada Rodriguez
Kametria
Kametria was simply outstanding! I had submitted a claim literally 9 times and the company continued to turn it down because it was processed incorrectly. Kametria went above and beyond and figured out why this was happening and assisted me in resubmitting it correctly to get it properly placed into the system. She was patient expedient, knowledgeable, and precise. My claim is now in review correctly based on Kametria's outstanding work ethic! Marcy MBA JD Managing Principal Chairperson FINRA Faculty Published Author.
Insurer: Fetch
By: marcy greer
Fast claim review
I submitted my claims for 3 dogs who had gotten into a porcupine....my claim was reviewed and take care of instant...i was impressed how fast it was
Insurer: Pumpkin
By: Sue
Quick responses and great medical…
Quick responses and great medical coverage!
Insurer: Trupanion
By: Kelly
The customer service was very lovely
The customer service was very lovely. The service representative was very quick and concise while also ensuring I understood everything about the coverage for my fur baby.
Insurer: Nationwide
By: customer
Called for information on submitting a…
Called for information on submitting a claim, as I had never used the insurance before. Amanda was beyond helpful. She thoroughly explained each step of the way, and made sure that I knew exactly what to do, Stellar customer service. I felt like I was chatting with an old friend, that’s how comfortable I was with her. She is definitely the type of person I’d want representing my business. Excellent, 4 stars to Amanda and to Fetch. Trina Edmonds
Insurer: Fetch
By: Trina Edmonds
Bottom line - gives a fighting chance
Bottom line, Trupanion gave us a chance to fight cancer. Trupanion gave my soul dog Arthur a fighting chance against cancer at 7 years old. When he got sick, I was terrified and heartbroken. But the claim process was simple and completely stress-free. No paperwork, no delays, no fighting on the phone. They paid the vet directly so I could focus 100% on Arthur, not on bills. Arthur has left us, but I’ll always be appreciative that Trupanion gave my Arthur the opportunity to fight back. They gave us more good days, more tail wags, more time together. I'll be forever grateful they gave us a chance to fight back. These guys are ok in my book. Best decision I ever made for my soul dog. Do not hesiate to trust Trupanion.
Insurer: Trupanion Canada
By: Ghislain S
Quick responses to my questions.
Quick responses to my questions.
Insurer: MetLife
By: customer
Old dog with lots of issues
My dog has had his fair share of issues. Over past 5 years or so he has had neck surgery, and TPLO surgery on both knees. Now he's is dealing with typical aging issues. Through it all pets best has been great in meeting their commitments. They were also great to deal with for my other dog whom passed away in late 2024. Would highly recommend for peace of mind.