Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Josh Sabado made the ins and outs of…
Josh Sabado made the ins and outs of pet insurance easy to understand and was very helpful in getting our pet policy started.
Insurer: Fetch
By: S M
I am so grateful for Pumpkin Insurance
I am so grateful for Pumpkin Insurance! Our dog Atlas was in the ER and accrued a very expensive bill. We were able to get him the care he needed without the worry and bring him home that night. I submitted the claim to Pumpkin Insurance the next morning and we were reimbursed for 90% of the claim that same morning. Without the financial stress, we were able to get Atlas the appropriate care right away and help him recover. He is doing great, back to his old antics! I will never have dog without Pumpkin Insurance. We recommend Pumpkin Insurance 10/10
Insurer: Pumpkin
By: customer
Great coverage
During our one-year-old Maltipoos Wellness visit with the vet she ended up having a double ear infection. I submitted the entire bill and pumpkin credited me for the ear infection and the medication used to treat it. I thought that was fabulous. Great communication with this company
Insurer: Pumpkin
By: Cathy T
Claims and customer support
Austin my 6 yr old was diagnosed with phenomena and lots and lots of med and visits to the vet with my health being an issue as well doing the claims for this was hard the app wouldn't allow me to send through the portable and support tried on their end but ended sending through email it took a while before it was done but I was like a month later sending it in also being the holidays but they are coming through for me and the customer support was great when I called and had questions
All I did was answer a few basic…
All I did was answer a few basic questions and uploaded my receipt. Pumpkin contacted my vet for any additional information that was needed, and I was reimbursed two weeks later via auto-deposit. They’ve been great and I highly recommend!!!
Insurer: Pumpkin
By: SN
Jesus has always been my agent and…
Jesus has always been my agent and always remembers all my pets and greets me remembering my personal family history! Adding my new fur baby is always easy and any questions I have had regarding my policy he is always very helpful and always answering the phone when I call! I have never had an issue when submitting a claim and they have always done us right when taking care of our most precious 4 legged babies! I recommend them to everyone
Insurer: Nationwide
By: Destiny Overton
Very easy to submit claims.
Very easy to submit claims.
Insurer: Pumpkin
By: micheleval37
Hassle free reimbursement.
Hassle free reimbursement.
Insurer: Pumpkin
By: Frank
Quick and easy
Quick and easy Being reimbursed very quickly and easily made this a great experience.
Insurer: Spot
By: Lynda Mitsakos