Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Jon did a great job about helping me…
Jon did a great job about helping me sign up my latest pet as Daisy didn't have chip as I took her by Petsmart then took time to see if anyone was missing her as she fit well with my service dog as she was the one who went nose to nose with small kitten who made her way into 7eleven for shelter from the cold of winter.
Insurer: Nationwide
By: Jackie K.
Pets Best - Excellent service during worst case ER visit.
We had a very sudden issue with our cat Sylvia who we took to the ER. Her condition worsened and the hospital bills were climbing but I knew we had Pets Best insurance to help with some of those costs. Insurance companies typically get a bad rep, usually for justified reasons, so we were worried the claim would be denied for some absurd reason. Unfortunately , Sylvia's condition worsened and we made the tough call to euthanize her. The costs were high and it would have put us in a tight spot without insurance. After submitting my claim and not receiving a response for some time, Pets Best customer service did something I haven't seen from any other company. They sent an email apologizing for the delay and that they were working on the claim. After another week or so, I received a detailed breakdown of each cost, how much was or was not covered, and explanations for anything not covered and where to reference my policy for why those costs were not covered. There was an additional email expressing their sympathy and stating Sylvia's insurance plan was automatically discontinued, which was very much another burden removed. Shortly after I received the deposit in my account. I couldn't be more pleased with the Pets Best experience, communication, and level of detail. They made a very difficult time much more manageable and that speaks volumes to the service they provide.
Poor response time, claim rejected even though similar claim was approved before.
After a length wait and talk on the phone to discuss why our second claim was rejected, they told us our original claim should never have been approved in the first place because it should not have been deemed 'an accident'. I had originally e-mailed them to clarify (no response after three days) and had to call them and spend close to hour on the phone to get this response! Awful experience.
Insurer: Pets Plus Us
By: Raphael
Great people!
Delaney in escalation was an amazing help. Great talking to a person who cared and made what could have been a difficult experience an amazing one. Thank you!
Insurer: Prudent Pet
By: james.robert.weissgmail.com
Best decision I made was to get Spot…
Best decision I made was to get Spot Insurance for my little puppy , great service , quick response , reasonable rates . Highly recommended ❤️
Insurer: Spot
By: Rae Ann Garber
Best i have
Excellent help with my insurance
Insurer: Sonnet
By: Andreia Curvelo
It is hard to understand where your…
It is hard to understand where your claim is, I will get a notification that my claim was denied and then I cant find the EOB in the app. It feels like claims get denied often
Insurer: MetLife
By: customer
Very easy to work with.
Very easy to work with.
Insurer: MetLife
By: Adam Adkins
Healthy Paws - a company you can count on year after year
Healthy Paws has been wonderful when dealing with my older dogs' medical issues last year. Vestibular disease with complications, 5 days in ICU. Most everything was covered without issue. It has been so easy to submit a claim from the larger surgeries to his rehab recently. I can concentrate on my dog's health knowing that my claim is handled efficiently & in a timely manor. My dog Wally is now 14 - we have been with Healthy Paws for 13 years. No complaints-only praise!!
Insurer: Healthy Paws
By: MA Minor
Avoid at all costs
Avoid at all costs. They will not pay. Spot was happy to take my money, but when I filed my first legitimate claim, they denied it based on a flimsy "pre-existing condition" excuse. Even after I provided a signed letter from my vet proving the condition was new and not pre-existing, they refused to help. Their business model seems to be collecting premiums and denying claims. Do not trust them with your pet's health.
Insurer: Spot
By: Taylor Swangstue