Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Very Satisfied
"Pets Best has always come through on reimbursing claims. I wish my health insurance was as easy!"
Insurer: Pets Best
By: Sharon
Spoke with Ariana today
Spoke with Ariana today. She was very informative regarding the different policy coverage options, payments, and how the policy works. Very friendly and answered my questions. Only drawback was that there is a pre-existing clause.
Insurer: Nationwide
By: Cindy Kite
Healthy paws is so easy to work with…
Healthy paws is so easy to work with and handle claims very promptly. I highly recommend them
Insurer: Healthy Paws
By: PATRICIA G
Great customer service
The agent was incredibly kind and helpful, explained everything well and answered all my questions
Insurer: Nationwide
By: Isabel
Working with Ken… made a big difference…
Working with Ken… made a big difference in my decision to go with nationwide…
Insurer: Nationwide
By: customer
Amanda is such a sweetheart
Amanda is such a sweetheart! She took the time to explain everything in great detail and make sure we were happy with our kitties insurance policy. In my personal opinion I think she deserves a raise. 10/10 customer service.
Insurer: Fetch Canada
By: Maya
Prompt claim processing
Very fast claim processing and documents are clear as to what is covered. I am very pleased.
Insurer: Pumpkin
By: Andrea L.
MetLife Pet Insurance is worth it!
It's easy to file a claim, they have timely reimbursements, helpful staff when I called, and a comparable monthly price that make MetLife pet insurance worth it!
Insurer: MetLife
By: Amanda G
great care
they have responded very well and done what they said they would
Insurer: Trupanion
By: Susan and Whitney