Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Easy to put a claim in and quick return…
Easy to put a claim in and quick return on what is refunded. Very pleased. 😊
Insurer: Fetch
By: Sherri
Refund, was fast to process and get it.
Took long to time to decide get a pet insurance and, I'm very happy with the services they offer, my experience when I submitted my claims, was fast and get my refund in few days.
Insurer: Spot
By: Sara Carbajal
Amazing customer service
Amazing customer service. Amazing coverage. They deliver what they promise!
Insurer: Pumpkin
By: Maru
The enrollment process was so easy!!!
The enrollment process was so easy!!!
Insurer: MetLife
By: ANNIE GAINOUS
easy process all questions could be…
easy process all questions could be answered on website
Insurer: Nationwide
By: margo
Communicating claim issues
When I first submitted my claim the image apparently wasn't clear enough but I was never contacted. I had to reach out because I wasn't seeing it in the claims. It would be helpful to let people know if there is a problem especially since it's submit it and forget until we hear from you.
Insurer: MetLife
By: customer
Awful
Awful. Do not waste your money. Pets best will reclassify your claims under vague categories that do not match what the pet was seen for just so they can argue pre-existing conditions. My veterinarian wrote them a letter supporting my claim appeal, stating he was not seen for any pre-existing condition. They ignored the letter and denied it again. Their phhone lines will leave you on hold for 45 plus minutes and their complaint form is a joke.
Insurer: Pets Best
By: Dylan Moore
kind staff
Kind and accommudating staff..offer a fair and lower rate compare to other insurance
Insurer: Sonnet
By: Joan Sebastian