Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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The call was very informative
The call was very informative. Kevin was very polite, professional and pleasant to speak with. He explained all my options and details about the coverage. I have had my previous pet covered for her entire life of 14 years and always received great service.
Insurer: Nationwide
By: customer
It was a little confusing to complete…
It was a little confusing to complete enrollment; the next buttons were not working right. They are fixed now, I was able to complete enrollment.
Insurer: MetLife
By: Sandra Pinal
Customer service
Ease and professional service
Insurer: ASPCA
By: Brian Schiff
I have ro say they are expensive and cover nothing
I have ro say they are expensive and horrible. All they do is denie your claims.. I pay 111.00 a month for my dog. He got a bad infection trauma to the mouth so they have to pull teath and do an expensive cleaning I understand they dont cover r Routine dental . This was not routine This was a one time item or my dog was going to die from trauma and infection I am with them for years ..they always look to reject your claim. They pay for nothing. Custome service is horrible All they do is raise your rates My dog had a 700 heart checkup they paid me 70 percent of 200 dollars. The next month they raised his premium 30 dollars a month Mind you I have paid them over 8000 dollars in payments over the years for my dogs . BUYER BEWEARE
Insurer: Healthy Paws
By: George Scarpa
Great!!
quick response, helpful, peace of mind
Insurer: Pumpkin
By: Stephanie Hall
We have used Fetch in the past as well…
We have used Fetch in the past as well and it has ALWAYS been a very admirable experience. The claim process has been easy to follow and tracking updates on target. The time frame from beginning to end for our claim(s) was VERY good!…..A+😃
Insurer: Fetch
By: Audrey
I emailed my claim and received a…
I emailed my claim and received a confirmation almost immediately and the claim was approved and my funds received in less than 2 days. Excellent service.
Insurer: Trupanion
By: John A
Experience an A+
This was our first experience with pet insurance of any kind. Our Bella required surgery and making the claim was easy. She had complications that were life threatening. She passed away, unfortunately, but her care was extraordinary and we had the peace of mind her needs came first. We would definitely buy ASPCA Health insurance again and highly recommend it of others!
Insurer: ASPCA
By: Bill & Kathi
My deductible is supposed to be reduced…
My deductible is supposed to be reduced every renewal, but this is not reflected in my eob and when I call the reps can never give me correct information about this.
Insurer: MetLife
By: customer