Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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We’ve been with Healthy Paws for 11…
We’ve been with Healthy Paws for 11 years and counting, always happy with their services. It’s a relief to have an insurance company that processes claims quickly.
Insurer: Healthy Paws
By: G. Monteiro
The representative explained the…
The representative explained the coverages and exclusions perfectly. The price is cheaper than I expected
Insurer: Nationwide
By: Chandra
Absolutely awful experience
Absolutely awful experience! I'm constantly asked for more documentation when I've provided all of the documentation from our vet. It's as if MetLife is finding excuses to not pay for my pet's care.
Insurer: MetLife
By: Stacy
Great customer service!!
Great customer service!!
Insurer: Pumpkin
By: Tracy Nowlin
Glad I called
customer service person 1 and sales person were very nice and knowledgeable- I am glad I called
Insurer: Nationwide
By: Kelly
My recent claim for my dog
My recent claim for my dog, Yoda, I felt like I got the run around. I was informed after filing the claim to provide clinical notes (which I thought I had provided-DC summary was not in fact enough). I requested said notes and in the day it took me to get them and attempt to submit (later in the pm as I work during the daytime) the claim had been closed down and settled for only a fraction of the bill-when it said I had 10 days. Then when calling there were at least 2 calls with 2 different helpers asking me to provide different things to rectify the situation. Ultimately, I had to apply for an appeal to get the situation resolved, which I think it is now. The reason the claim was denied payment upon (or only 50$ towards) was unfounded and felt like a cop out to just settle it unfairly-calling it a "pre-existing" condition. I was disappointed in the amount of time and run around I seemed to get when my dog was violently ill over night and into a holiday-the reason I took him to the pet ER.
Insurer: MetLife
By: Kersten Reyes
Stealth modification to PDS
Be very careful, looks like in the last 12-18months they added under exclusions any open heart surgery, including valve repairs or replacements etc… see page 17 of the Hollard issued policy PDS. This was never in their policy and was not advertised as a change but suddenly been sneaked into their PDS in the past 12-18months. This is atrocious practice, I don’t mind paying the higher prices seeing my insurance increased from $66per month to almost double in 5yrs but to then go an reduce the cover in a stealthy fashion… for one of the key treatment areas as dogs get older. This is extremely poor practice, I would ask they reconsider and remove this newly added exclusion. Hopefully I get a real reply from their customer service and not an AI generated generic response but a real response addressing why this was added to the PDS by stealth around 12-18mths ago. Wait for the generic, insurance is complex… call us for assistance templated reply. Let’s see.
Insurer: Trupanion
By: Alvaro
Very helpful!
Both times I’ve called the person on the phone has been very sweet and helpful! Your customer service reps are awesome! Thank you :)
Insurer: MetLife
By: AP
I had been a customer for almost 20…
I had been a customer for almost 20 yrs. don't have any issues,on imbursement,Staff are very kind and helpful,application form simple and easy to understand.
Insurer: Nationwide
By: eleanor