Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Everything with Spot Pet Insurance
Everything with Spot Pet Insurance works smoothly. Starting with the Claim Form. communication to payment. Adding peace of mind. My daughter highly recommended Spot. I’m so happy I listened to her.
Insurer: Spot
By: Deborah T
Spot was SO easy to work with and we…
Spot was SO easy to work with and we got our money fast. Thank you so much, I will continue to use your services
Insurer: Spot
By: kayla kennea
In the midst of dealing with a sick and…
In the midst of dealing with a sick and very cherished pet, spot pet insurance was the easiest part of the situation. Filing a claim was easy and in 10 days had my reimbursement in my account. No phone calls, emails and fighting back and forth like I had with former pet insurance company. I am so grateful for how easy this was and how quickly the turn around time was.
Insurer: Spot
By: Kristina Dietrich
Embrace not paying claims. Their portal has been down since May…
Their portal has been down since May and you can't make a claim. I spoke to customer service and emailed them my claims with documentstion at tchandler@ embracepetinsurancecom which they confirmed they received. Since then they've emailed me rejecting my claims because of no supposed documentation. I have 5 claims they haven't paid at this time.
Insurer: Embrace
By: Susan Fischler
service
I was a customer service manager for 20 years and I will tell you Nicole W was amazing! I would hire her any day of the week. I appreciated her knowledge and skills! She deserves a raise and appreciation!
Insurer: Fetch
By: Becca Adrian
Easy experience
Easy experience. Just anticipating good, prompt, knowledgeable communication between us.
Insurer: Nationwide
By: Jackie
I had my five year old golden on…
I had my five year old golden on trupanion for less than two months after she got a bad oral tumor (wanted to protect against future issues). She passed away. I emailed trupanion to cancel our coverage and let them know. They immediately canceled, refunded the remainder of her coverage for the month unprompted, and they even mailed me a fully handwritten condolence card. Very kind and respectful. When I eventually bring another pet into my life I will not hesitate to use trupanion.
Insurer: Trupanion Canada
By: R Lam
Quick turnaround on payouts
Quick turnaround on payouts. What was not good was you advertising Vetster for Micro after he passed away. We are heartbroken and that was hard to see. The insensitivity was noted.
Insurer: Fetch
By: Valerie
Filing a claim was easy
Filing a claim was easy, being able to check status was easy, we received a decision in about two weeks and a refund check about a week later. This was our first time filing for an expensive service and it brings piece of mind knowing Pumpkin paid, just as outlined in our policy.
Insurer: Pumpkin
By: Deb
Excellent service filing a claim
I submitted a claim for my cat Addison and it was approved and paid in no time. Excellent customer service. I have 4 pets enrolled and will enroll an additional cat.
Insurer: Spot
By: Angela Purser