Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Happy I switched to Pets Best
So happy that I switched to Pets Best!
Carla Steven is very knowledgeable
Carla Steven is very knowledgeable, helpful in any way makes me and my fur babies protected for a better insurance and she's very friendly Thank you Cecilia Miranda
Insurer: Fetch
By: Cecilia Miranda
Matty and Brandi were very nice
Matty and Brandi were very nice, Matty helped me a lot and answered all my concerns she is a sweetheart!
Insurer: Prudent Pet
By: hardegenbrendagmail.com
Clear expectations and quick reimbursement!
They were clear on what was needed from the vets office to finalize the transaction! The reimbursement was quick and easy which I was thankful for since I had never had pet insurance prior.
Insurer: Spot
By: Heather Alizaga
Art was very helpful and informative..
Art was very helpful and very informative when it came to insuring my rabbit. Definitely make the process easy and I’m excited to have my rabbit covered in case of any emergencies. I appreciate him with helping me through the process
Insurer: Nationwide
By: Betty levenson
Quick payment
I met my deductible for a condition and I submitted a claim for over $1k and Trupanion’s (large) portion of the payment was deposited into my bank account less than 24 hours later. This was a huge help because my dog needed more care and tests the next day. Submitting claims is easy and fast. I appreciate that there’s a free text portion that I think saves some back and forth.
Insurer: Trupanion
By: Katie
Great agent who helped us decide which…
Great agent who helped us decide which plan was right for our cat
Insurer: Pumpkin
By: Audrey S
Healthy Paws Pet Insurance – Absolute Life-Saver for Our Family!
We can’t say enough how grateful we felt about Healthy Paws! From the very first claim we filed, they have been nothing short of outstanding. When our sweet dog was diagnosed with concerning lumps in his abdominal area, our vet recommended a full work-up: CT scan, Fine Needle Aspirations, and complete blood panels. I was honestly dreading the cost and the hassle of dealing with insurance during such a stressful time. Healthy Paws made it effortless. We submitted the claims right after the procedures, and the reimbursements came back incredibly fast—every single one was processed without a single question, denial, or delay. They never once gave us any issues, even with multiple procedures in one visit. The money hit our account quickly, which took so much financial stress off our shoulders and let us focus entirely on getting our boy the care he needed. We’ve been with Healthy Paws for a while now, and every single experience has been this smooth and supportive. Their team clearly understands that when your pet is sick, the last thing you want to worry about is paperwork or fighting for coverage. They’ve given us true peace of mind and allowed us to be the best pet parents we can be. If you love your dog or cat as much as we do, do yourself (and your wallet) a huge favor and sign up with Healthy Paws today. You won’t regret it—thank you, Healthy Paws, for being there when it mattered most! 🐾❤️
Insurer: Healthy Paws
By: Leonardo Chang
Easy claims process and relatively…
Easy claims process and relatively quick turn around. No hassle, no fuss and very straightforward.
Insurer: MetLife
By: customer
I am still waiting to see if my…
I am still waiting to see if my application has been approved. They contacted my vet 5 days ago. I applied 10 days ago, so a slow process
Insurer: Nationwide
By: Susan