Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Choose any other company
Awful company, horrible customer support. Choose literally any other insurance provider.
Insurer: Sonnet
By: Victoria Posavad
Horrible
On hold for 30+ minutes. Website is useless. Minimal info on claim outcome. Nope would not recommend.
Insurer: Pets Best
By: Deb
Grateful
I had a very positive experience with Pets Best when I needed to file a claim. Their team was responsive, clear, and efficient throughout the process, and everything was handled in a timely manner. There were no unexpected issues or surprises the coverage and reimbursement aligned exactly with what I understood when I enrolled. The process was straightforward, and the communication was excellent. I'm very satisfied with the service and plan to continue my coverage with Pets Best. Thank you!
Insurer: Pets Best
By: Nataly
Knowledgeable and helpful customer service
As stressful as this can get when your pet gets sick the insurance company makes the whole process of submitting the claim and communicating very well and as promised on time. The customer service was very helpful and understanding, answered all of my questions and concerns. They explained step by step what I need to do and they responded fairly quickly. We are pleased so far with MetLife Pet insurance .
Insurer: MetLife
By: Joanna
It’s been a week since submitting my…
It’s been a week since submitting my claim and I still Haven’t heard a thing much less been reimbursed.
Insurer: Pumpkin
By: Kristina
Thankful we had Spot this year
Thankful we had Spot this year! Our doggo decided to go wild the last few months of the year and spot helped us get a good portion of her vet bill back once we met the deductible. The response and refund was quickly processed and directly deposited to my account!
Insurer: Spot
By: KAYLEY
10/10 recommend
The man that u spoke with was great. Ge took the time to explain everything to me and how it all worked. This was my first time. Getting pet insurance. I highly recommend getting pet insurance through this company.
Insurer: Nationwide
By: AG
Great easy experience and ease with…
Great easy experience and ease with service
Insurer: MetLife
By: Bat Lead