Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Great Pet Advisor!
Amanda a was friendly, helpful and knowledgeable!
Insurer: Fetch Canada
By: Lena P
Incredibly quick and always correct…
Incredibly quick and always correct processing of claims. Feedback is immediate and I couldn’t be more satisfied with the professionalism and efficiency of your company.
Insurer: MetLife
By: Helene Hauptman
Has always been helpful and patient…
Has always been helpful and patient with me. Always recommended to family and friends
Insurer: MetLife
By: Teliah Warren
Fast Refund!
My dog had emergency surgery, and it took over a week for the Vets and Surgeon to figure out the issue. My bill was in the thousands. Spots processed and refunded my claims very quickly! I was surprised and relieved. My dog's recovery is 6 weeks, which is enough for me to worry about right now. I have had Spots for 3 years since he was 2 months old.
Insurer: Spot
By: Debbie Cohen
Customer service stinks
Customer service stinks Reimbursement on claims are low High policy price increase when renewing
Insurer: Nationwide
By: T C
The representative that I worked with…
The representative that I worked with was very professional and knowledgeable. Shared stories about our dogs.
Insurer: Prudent Pet
By: Cduranmangmail.com
Rebecca was very knowledgeable and made…
Rebecca was very knowledgeable and made sure I understood the coverage. We have 3 labs so very important to know how this will benefit us. She was outstanding and I highly recommend this company!
Insurer: Prudent Pet
By: Margaret N
Been with Embrace for several years
Been with Embrace for several years! Never a problem with claims or refunds! UNTIL NOW! Explanations meant nothing! Kept on going on about an issue from 1/2024 with teeth! even though that issue no longer was relevant! Didn't matter, it was on record so written in stone! Keep in mind going back 2years! The agents were very polite in trying to explain! But, still out hundred of dollars! Very disappointed!
Insurer: Embrace
By: Nik D'ambra
Thanks
Thanks for keeping me informed at every step in the process 👍🏻😊 Happy Holidays!
Insurer: Fetch
By: customertlc