Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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A life saver and an absolute relief
I've had my dogs insured with Pets Best for 5 years now and I am just so happy with the service. The claim submission process is easy and fair. The one time I had a question about my statement of benefits I was able to speak with a live representative easily and get the issue resolved. My older dog recently had to have surgery and it was such a relief knowing she was insured and that I trusted Pets Best to be fair and transparent (and didn't have to worry about an insurance battle over coverage while dealing with a sick dog). They've truly been wonderful to deal with and I routinely recommend them to people.
Stay Away - They are not helpful
Don't let the slick marketing fool you. My experience was bad. They are not helpful and they will deny your claim for the smallest of reasons. Do not use. Stay away.
Insurer: MetLife
By: Peter
Pets Best is the best
We have had absolutely no issues with Pets Best . I highly recommend them
Insurer: Pets Best
By: Julie
Brody’s Battle
I had to rush my dog to the ER because he stopped eating and drinking. After hours of testing they found a blockage, after operating the surgeon discovered it was a tumor. It came back as Jejunum Adenocarcinoma, they got it out with clean margins and it didn’t metastasize. We started chemo recently and then started submitting all our bills. We were so overwhelmed with every thing but after getting confirmation that our claims would be covered I had a huge weight lifted off my shoulders. They gave us the most precious gift anyone can give us and that is TIME with our dog and HOPE that we can fight this and enjoy our boy for years to come. It has been a wonderful experience working with Pets Best!
Pets Best IS the best :)
Last year, we had a beloved, uninsured dog die of epilepsy. So, we immediately took out a Pets Best policy as soon as we adopted a new puppy. (We didn't expect to need it as soon as we did.) Pets Best no-fuss process for handling our claim was greatly appreciated! We will certainly recommend them to other owners at our neighborhood dog park. :)
Pets Best Insurance Review
Pets Best offers a user-friendly app that makes filing claims quick and straightforward, which is a huge plus for busy pet owners. Their customer representatives are friendly, knowledgeable, and easy to reach when needed. While the overall experience is positive, claims processing can sometimes take longer than expected, occasionally up to a month. It would be helpful if the app provided more detailed updates on the status of claims during that wait. Despite this, Pets Best remains a solid choice for pet insurance thanks to its responsive support and easy-to-use platform.
Insurer: Pets Best
By: John
Pets Best - A Great Pet Health Insurance Company
"Pets Best has the best claims processing in the business. The submission is very easy and submitting bills takes only a minute or two. Once the claim has been submitted you can follow the progress online at Pets Best. The company turns even complicated bills around very quickly and claims are paid directly to my bank electronically. My dog Jack, had ACL surgery followed several years later by spinal surgery and both these very large claims were handled perfectly and my reimbursement was paid quickly without comment. My relationship with Pets Best has always been first class and I encourage all pet owners to include Pets Best whenever they are looking for a new pet health insurance relationship! Sincerely, Jack the dog and Harry Chenoweth the dad!"
A Life Saver
I have been with Healthy Paws for 9 years and counting and they have never disappointed me. "I've been using Healthy Paws Pet Insurance for a while now, and their service has been nothing short of excellent. The claims process is straightforward and quick, and their customer support team is always helpful and kind. Knowing that my pet is covered gives me peace of mind. Highly recommend!"
Insurer: Healthy Paws
By: Diana
Less Stress and Major Relief
I’ve had Healthy Paws Pet Insurance since my dog Rain was just 3 months old, and they’ve consistently been an incredible partner in keeping my pup happy and healthy. From the start, every claim I’ve submitted has been processed quickly and without hassle. Most recently, my dog suffered a torn CCL and needed TPLO surgery—a major procedure. Healthy Paws not only approved our claim without delay but paid it out in just 8 days. In the middle of a stressful and emotional situation, their fast and compassionate service was a huge relief! We have strong accident and illness coverage through them, and knowing Healthy Paws is by our side gives me peace of mind that my dog will continue to live a high-quality, active life for years to come. I can’t recommend them highly enough. If you’re considering pet insurance, this is the company you want in your corner.
Pets Best is the BEST!
"After being with another pet insurance company for 16 years, we switched our 2 dogs to Pet's Best last year. Our process of filing claims, receiving reimbursement, understanding decisions and the value of coverage is exceptional. Making the switch helps us help our pets even more!"