Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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A+++++
"I highly recommend pets best insurance for your fur babies. They are highly responsive to you and your fur babies needs. Claims process is fast and efficient with a fast pay out direct to your checking account!"
Insurer: Pets Best
By: Tami
Insurance Claims for Cat Bile Duct Obstruction
Our cat, Boots, had a bile duct obstruction requiring removal of her gallbladder. Pets Best was phenomenal throughout the entire process. Submitting a claim takes no more than 2 minutes on their app and claims decisions are communicated within usually no more than 2 weeks. For simple claims this communication comes within days. We're thrilled with the service of Pets Best!
Pets Best is REALLY The Very Best Pet Insurance!
Pets Best helped make a very difficult time so much easier for me after my kitty was diagnosed with FIP! I was able to give Pacino the best treatment because of how quickly they paid the claims! Thank you Pets Best!
Pet's Best
Sayrebrook Veterinary and Crown Veterinary Hospitals were wonderful. Pet's Best insurance was efficient and fast and paid my claim without any issues.
Healthy Paws is GREAT Pet Insurance!
Recently, my 6 year-old dog Oliver was diagnosed with severe chronic degenerative valve disease, severe mitral regurgitation, with ruptured cord of the anterior mitral valve leaflet. I called Healthy Paws to confirm the claims filing process and got a very knowledgeable and friendly customer service representative who easily explained the process to me. Since then, I have filed multiple claims and all have been reviewed in a timely manner with prompt payments to follow. I am very happy I chose Healthy Paws as an insurance provider, and will recommend them to all my pet-owning friends and family!
Insurer: Healthy Paws
By: Fawn
Claims
Pets Best does a great job keeping me updated on the process of my claim. If it's taking a little bit longer than normal, they e-mail me and inform me of the reason. However, most of the time my claims are processed within a week. Great job the folks at Pets Best are doing
Horrible, I don't recommend it to anyone.
I purchased this insurance in May 2025, paid for two full months, and when I finally needed it, it was absolutely useless. I spent $200 on routine veterinary exams that the policy clearly states are covered — but of course, they weren’t. Instead, I was asked to provide my pet’s entire medical history from over a year ago. I came from Brazil, where it’s not common for vets to keep such detailed records — we simply don’t have them. So, in the end, I paid PetBest (which is far from “best”) for two months of premiums and then had to pay another $200 out of pocket. Horrible, horrible service. I would never recommend this insurance to anyone. Insurance is supposed to help in times of need — not create more problems and bureaucracy. Now I’m trying to cancel a policy that never helped me and is still charging me through automatic debit — and guess what? There is NO option to cancel it on the website. Absolutely ridiculous.
Insurer: Pets Best
By: Patricia
Easy Peasy Pet Insurance Claim
I signed up for insurance with Pets Best earlier this year and 4 months afterwards my dog, Amy had to go to the emergency vet with an overnight stay. I was so happy to have pet insurance for this unexpected expense. It was easy to submit the claim, and Pets Best kept me informed on the progress from the start of the claim to the reimbursement. It was easy peasy! I am happy to have peace of mind in case of any unexpected visits to the vet for my precious pet.
Peace of Mind
This is the third time our dog Jasper has had a major health issue that required surgery. Jasper suffered a traumatic eye injury when she went to sniff peanut butter from a live rat trap. The trap sprung and hit her in her left eye. She sustained major damage to her eye and required surgery to save it. Eye surgery is very expensive but since we had Healthy Paws insurance, the decision was easy. I am happy to say that Jasper's eye was saved and she does have some vision back in her eye. We can't thank Healthy Paws enough for their outstanding insurance and absolute ease in submitting claims.
Insurer: Healthy Paws
By: Colette
No reimbursement despite coverage stating there should be
I don’t understand why my claim has been declined. I provided you with everything you needed from the vet for the bundle, physical therapy sessions, including medical notes and itemized receipt receipts for each visit. All the other services I have filed claims for have been approved, but these three claims have been declined. I don’t understand.