Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Always a good experience
Metlife is always so kind and helpful. I have been a customer for a decade and have never had anything but and easy, good experience.
Insurer: MetLife
By: Leija
One of our dogs has lymphoma...
One of our dogs has lymphoma so the bills for treatment stack up quickly. Filing a claim is easy with the app. Claims are paid quickly and deposited to my account. It is great to not stress about the bills and insurance and be able to focus on keeping our dog comfortable.
Insurer: Healthy Paws
By: L. Ginn
App is very easy to use
App is very easy to use. Communication is always there. Results are explained in a way that is understandable. I have saved hundred of dollars every year! Worth the coverage!
Insurer: MetLife
By: Terry
This is the best company ever
This is the best company ever. Claims are reviewed and paid immediately. The customer service is excellent.
Insurer: Nationwide
By: Janice Williamson customer
Pumpkin insurance has been such a…
Pumpkin insurance has been such a remarkable purchase. The process, each time, has been easy and exactly what was advertised! Fast responses to inquiries, estimates, and claims processing. And very quick payments. And everyone is so nice!!
Insurer: Pumpkin
By: Eloise
Easy process to submit claims
Easy process to submit claims. Reimbursement time can be improved but overall great experience so far.
Insurer: MetLife
By: Alfredo Acevedo
Very well explained and answered took…
Very well explained and answered took his time to explain all the different policies.
Insurer: Nationwide
By: vincene fisher
Positive and Easy Process
My experience with MetLifr has always been stellar. They process claims very timely with complete Explanation of Benefits with each processed claim. The process to subit a claim is also very simple, no complicated questions or requests. If you call with any questions Customer Service reps are very helpful, knowledgeable & very polite.
Insurer: MetLife
By: Luna the Eskie
I’m incredibly grateful to have…
I’m incredibly grateful to have discovered Pumpkin Pet Insurance, which has proven to be an invaluable support during challenging times. Their comprehensive coverage and responsive customer service have significantly alleviated my worries, especially for my beloved cat, Cleo, whose health needs have become more complex lately. I confidently recommend Pumpkin to any pet owner seeking dependable and detailed insurance coverage.
Insurer: Pumpkin
By: Karen
Metlife pet insurance is.there when you need them.
Our pets are a big part of your family. Anytime one of your family members is hurt you experience an overwhelming amount of emotional stress and fear. This can make even the most simple task challenging. This was the first time filing a claim. The process was easy to file a claim and the claim was resolved quickly. The staff was very friendly and showed true concern for your pets health as well as the owners emotional stress. I have never filed a claim in 10 years but so great full that metlife pet insurance was there when needed.
Insurer: MetLife
By: David Vaught