Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Hospital
Pet's Best responded quickly to my claim. Easy, prompt, and courteous
Insurer: Pets Best
By: Leslie
They are the Best
"Having been with Pets Best Insurance for many years, I have yet to have a problem or disagreement. The claims are handled in a timely manor and fair payment directly deposited into my checking account."
Insurer: Pets Best
By: Edward
No coverage
Takes forever to get review and the result was always no coverage very disappointed I wouldn’t recommend this company try Wagmo and they are quick answer on claims within 24 hours
Reliable coverage, simple process
"I have been very impressed with PetsBest! I've never had issues with any of my claims. The process is easy and the explanation of benefits/payments is simple to understand. Grateful to have this coverage for my dog (and will never not carry it!)"
Pets Best is the best
"Pets Best insurance has been a huge help for one of our dogs recently diagnosed with cancer. The claims are simple and easy to put in, the response time is pretty quick on the claim, and receiving the reimbursements now that we've met our deductible is a smooth process into our bank. I am so happy that we pay for pet insurance, specifically PetsBest. I would recommend them to anyone with a pet. It's a huge help when going through extremely tough and expensive situations with your furry family member. I am very grateful. I have not had to call or communicate with anyone yet for any concerns. Website is simple and self explanatory.
Great pet insurance!
Our dog has been with Healthy Paws insurance since 2019 and we are thrilled with their service. We used them first in California and now in Georgia. The customer service is fantastic and they process claims very quickly. Our dog recently needed a knee surgery and they have been amazing throughout the whole process. Highly recommend!
Great Experience
Have had only amazing experiences at The Pet Hospital of Thousand Oaks. We have seen both Dr, Siegel & Dr. K a hand full of times. Staff is very personable & very helpful. I have felt like we've known them forever. Was recommended by a friend to go there and best choice. They notes were perfect for my insurance cliam and no questions were needed to complete
The inception of the policy was anything but smooth
This policy was supposedly a VIP policy for costco members. They could not correct the address. Two phone calls placed to customer service resulted in wait times for over 8 minutes each. Hold times for info another 10 plus minutes. Received several emails asking for records and a waiver that would cost money for an office visit. This is probably the worst member deal at Costco. I have cancelled this policy by day 5. The representative would not refund the $15 enrollment fee. I could only imagine how awful the service would be after the 30 day mark. Shop around.
First Time Filing a Claim
Picking and insurance was so overwhelming however I am glad we went with MetLife.....we have been paying for insurance almost a year with no incidents or illnesses and thinking maybe our coverage was a little over the top......until our baby (French Bulldog) out of nowhere started having seizures. I am so thankful that we got the insurance and Metlife was so easy to file the claim and communicate with us. It made a stressful time easier knowing we were covered and that Metlife honored their policy coverage and didn't try to do anything shady. Highly recommend.
Insurer: MetLife
By: Raychel
Saved my boy’s life!
When my Roswell couldn’t breathe and had to be rushed to the emergency vet, I didn’t have to think twice about getting him the care he needed to stay alive thanks to Healthy Paws. Being able to focus on preparing for the best or worst possibilities and then thankfully recovery instead of worrying about costs lightened the emotional load so much. Follow-up care has been worry-free also, making it possible to deal with the many issues that came as a result of the original emergency. The care team provided the itemized invoices and making a claim took roughly 30 seconds. The Healthy Paws team values fast review and reimbursement and provides detailed reports of coverage within days. We have trusted Healthy Paws with our peace of mind for both our Sphynx since they were born and will for the rest of their lives!
Insurer: Healthy Paws
By: Patty