Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great Service!
I have been a customer of pets best for several years. Their claims process is super easy. I have one pup that has allergies and tends to get ear infections quite a bit so I see the vet for these issues on a normal basis. The claims process is as simple as taking a picture of my invoice/documentation and uploading it, clicking on the right circle for a diagnosis and hitting submit. The claim doesn't typically take long to be reviewed and paid. My last submission was reviewed the same day with a decision and I received a direct deposit a few days later. Great customer service!
Insurer: Pets Best
By: Sheila
PETSBEST IS THE GREATEST
PetsBest is such a good insurance. The customer service that they give is outstanding. The online system is easy to use and to understand and the response time is great. Not only that, they keep you informed up until your payment has been put into your bank. The best insurance I have ever come along for my pups!!
Healthy Paws - Highly Recommended
I highly recommend Healthy Paws to everyone who is considering pet insurance. They have been ethical, honest and quick to reimburse each claim as promised and without question. Most recently, my dog injured her knee and needed surgery. But leading up to that, we tried rest with pain med, then injections to help with healing and comfort, but ultimately she needed the surgery. Not only did they approve and reimburse me for that claim within two days, but they personally followed up to check in on her recovery. Thanks for the support when we needed you. Healthy Paws really has proven that they have a heart and they stand behind their promises.
Insurer: Healthy Paws
By: Catherine
Scam
I had to take my dog to the vet as she was having some breathing issues, I knew I had to wait 12 days for the insurance to cover the policy, anyway I called to the insurance and the lady told me over the phone that I could start a claim and the claim department will make the decision . On the 13 day after I subscribed to the insurance I took my dog to the vet again , the 12 days grace period had past already and my dog was covered, I took my dog because she has a lump in the joint if her leg and the shoulder so I open the claim for both visits 4 weeks after. On Monday I received an email from PHI telling me that my dog is not covered as the breathing pelriblrm she had was already a past condition ( she had kennel cough last year ) I don’t think the problem she has now has nothing to do with that condition from the past year and the lump in her leg was not there before. They made the decision and they will not cover both visits. I am looking for other insurance provider for my dog.
Insurer: PHI Direct
By: Maria
Wellness check
"My dog had a wellness check. Submitting the claim was simple, response time was great, claim was reimbursed quickly. It was the first time I have used pet insurance and was really impressed by the whole process. Highly recommend Pets Best!"
Continuous, excellent service!
We have been with Pets Best for over 5 years. The whole team at Pets Best has been great over the years. I always appreciate the good communication on the claims status, along with the line by line, very clear explanations of coverages and reimbursements. You all are doing something right! I absolutely and fully recommend to anyone who is Insurance searching. Well done, PetsBest!
Insurer: Pets Best
By: Josh
Easy and seamless
Had this insurance for many years without needing to use it. Dome emergency issues came up recently and it was really easy. I uploaded receipts and records in the app, they contacted my vets for anything else they needed, and claims were approved within a couple days. Very relieved to have the financial support from them with zero fighting over benefits, confusion, or delay.
Review of Healthy Paws Pet Insurance
I have had Healthy Paws pet insurance for more than 5 yrs. Recently my 11 yo Australian Shepherd had TPLO surgery and is doing well. I'm very happy with Healthy Paws. They pay claims quickly- usually in 2 days of claim submittal. You just upload documents to their website and you receive an explanation of benefits promptly. They are easy to work with and am happy I decided to get pet insurance.
Insurer: Healthy Paws
By: Emi
Healthy Paws is Excellent!
I have had Healthy Paws since my dog was a puppy and they have NEVER disappointed me! After two CCL tears with surgical repairs and many ER visits, Healthy Paws always comes through for us! They are fair, fast, and have great customer service! I will have Healthy Paws for every dog from here on out, they are lifesavers!
Pebbles wellbeing
Pets plus us was super easy to get a hold of and helped us the whole way through a scary ordeal. My dog had stomach issues and wouldn’t eat, she had vomiting. She had a scary visit to the emergency vet and was there for a few days with a feeding tube, but pet plus us covered majority of the cost putting our mind at ease that Pebbles had the best care possible in this situation. Now she’s back to her hyper and loving self. I really am grateful and the insurance provider been super transparent and helpful through every claim. Thank you so much!
Insurer: Pets Plus Us
By: Sabrina