Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Good experience speaking with a Nationwide Rep
The representative I worked with was very helpful and patient in answering all my questions and giving me time to make a final decision. I think it was worth it to call directly to Nationwide instead of applying online, b/c it appears that I received a modest discount compared to the online quote, and I was able to pay for a full year of coverage for my pet with an even bigger discount than paying month to month. I feel confident that I made the right decision, however I have 2 weeks to change my mind.
Insurer: Nationwide
By: Fancy
Fast processing of requests
Fast processing of requests. Keeps pet owner informed all along the way of status of claim. Easy to use website.
Insurer: Fetch
By: Sherry Kellett
UNABLE TO SUBMIT CLAIMS
I have been with Pets Best for 5 years without any issues until this month. My dog needed eye surgery and I have been unable to submit any claims for this surgery. I have tried calling customer service and keep getting stuck in menus until the system hangs up on me, I've emailed claims@petsbest.com & customerservice@petsbest.com with no answers. I've tried submitting through the website AND app. NOTHING. I'm now leaving bad reviews and terrible survey results in order to get someone's attention to help me. Expensive surgeries like this are the main reason I have pet insurance so the fact that I can't use it for this makes me extremely upset. PLEASE RESPOND.
Great Service
Customer Service was stellar!! I had a lot of claims to submit at one time and they were very helpful and thorough. Claims were processed quickly. I highly recommend recommend Pets Best.
Insurer: Pets Best
By: Sharon
Great Experience
Clear explanation of plan.
Insurer: Nationwide
By: shahan dikranian
Excellent they are efficient caring and…
Excellent they are efficient caring and provide peace of mind. I love the insurance they provide.
Insurer: Healthy Paws
By: Lola
WAS EASY TO DECIDE WHAT OPTIONS I…
WAS EASY TO DECIDE WHAT OPTIONS I WANTED.
Insurer: Nationwide
By: Lydia Fields
Spot has reimbursed me
Spot has reimbursed me, or updated me on claims quickly. They also have live, helpful people to speak to when I call. I've had their insurance since Oct. 2022 and haven't had any problems to date. Keep up the good service!
Insurer: Spot
By: Mark Robert Davies