Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Personable young lady who answered my…
Personable young lady who answered my questions.
Insurer: Fetch
By: Rich Campbell
Had a claim processed thru them…
Had a claim processed thru them recently and everything went smoothly. But I needed to stop the original payment and have it reissued. Called customer service and they handled everything perfectly.
Insurer: Spot
By: Bill Cook
They have never given me any difficulty…
They have never given me any difficulty when submitting a claim. Their payment is prompt and clearly explained.
Insurer: Spot
By: LINDA REAGAN
The best billing customer service
The best billing customer service, I have dealt with.
Insurer: Embrace
By: Mystic Shotz Mizticblue
So far every interaction I’ve had with…
So far every interaction I’ve had with spot has been great. Their customer service has been so nice and easy to deal with. The reimbursements have been fast and the app is very easy to use.
Insurer: Spot
By: Hanna White
The young lady that took my call
The young lady that took my call, answered all my questions, had a lot of patience and was very knowledgeable.
Insurer: Nationwide
By: customer
Representative sharply advised me that…
Representative sharply advised me that he only wanted a yes or no answer when I tried to explain that conditions mentioned in “pre existing” had been completely resolved. I really felt like I was being a bother each time I asked a question.
Insurer: Nationwide
By: customer
Very easy to process claims and get reimburse.
We had couple insurance before but never worked with a team makes it this easy. Not even a single phone call. We processed trough app and received the reimbursement fallowing week. They are great and I do recommend.
Insurer: Spot
By: Yilmaz
The representative is professional
The representative is professional
Insurer: Prudent Pet
By: Tina Boss
Friendly and respectful team members
Friendly and respectful team members
Insurer: Spot
By: Fara Marino