Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best is THE Best
We have had Pets Best since we got Biscuit 2 years ago and have used them twice in that time frame. Both times we submitted the claim and it was a breeze! We received our reimbursement in a decent time frame. After meeting our deductible this past time we still received about half of our money back! They are phenomenal. I also love the 24/7 vet line. They really do give you so much peace of mind and at a great rate! Even after filing a claim last year our rates didn’t increase! I recommend them to everyone!
Fast, easy claims
MetLife if easy to deal with and resolves claims quickly. I’ve had other Pet insurance and MetLife is better.
Best-In-Class Pet Insurance
Our 5-year old dachshund has been through two very major surgeries and dozens of vet appointments and less serious procedures over the past few years, and not only has Healthy Paws helped with the financial burden, reimbursing within days, they've reached out to provide support as well. We recommend them to all of our friends and family who have all shared with us that their experience has been just as positive. Highly recommend this company for anyone looking to insure your pets!
Insurer: Healthy Paws
By: Brett
Super quick and easy
The claim process was easy to understand and I received the needed paperwork very quickly. I appreciated the fast service because I was in an emergency situation. Call centre staff were very friendly as well.
Exceptional Experience at End of LIfe
My cat just passed after a six month battle with cancer, and Pets Best has truly been so easy to work with, it's been such a weight off of our shoulders as we've gone through this process. Every claim was processed in less than a business week and the funds would follow shortly thereafter. This most recent claim was unfortunately for our cat's euthanasia, and after it was processed, we got a nice email from Pets Best expressing sympathy. They also cancelled our policy on our behalf, so we didn't have to take care of that, and we got refunded the premium that we paid between when she passed and when her last claim was paid, which is not something we expected or anticipated. I can't speak highly enough of Pets Best and I tell literally everyone I know who has a pet about this company!
Insurer: Pets Best
By: Emma
Worst claim processing efer
To make a long story short, it took over a month to process and then it was closed. No one bothered to tell me they needed dental records - I have no idea if they even requested them. Plus what dental records could a dog have? He had to have teeth extracted - that should be a simple enough explanation!
Insurer: Pets Best
By: Kathleen
amazing company
I'm so thankful to have enrolled my pets with Pets Best insurance. Unfortunately, my dog was found to have a new cancer this year. Pets Best has given no issues with coverage. It has been overall an extremely easy process to get reimbursed. I am thankful to have them! I highly recommend this company.
Healthy Paws Pet Insurance
I have had Healthy Paws insurance for my Bernedoodle Wallis since she was a young puppy. I had heard enough true stories of parents that had to make the difficult decision to save their pet or, or the awful choice of letting them go due to the cost of the medical procedures. We have been fortunate that Wallis has been healthy but she has had some medical issues resulting in costs well outside routine vet visits. Most recently Wallis required surgery. These costs are no different than the costs for a human and Healthy Paws covered the costs exactly like the policy I have with Healthy Paws. In the number of claims I have made over Wallis’s seven years, Healthy Paws has met every claim quickly, usually reimbursing within a few days. There is a heartfelt peace of mind knowing that should Wallis ever need very expensive care I would not have to make the unimaginable decision of whether she gets care or I can’t afford it. Wallis will continue to have Healthy Paws insurance for what I hope is a very long life.
The absolute BEST experience
"Pets Best was amazing! Fortunately we have never had to use our insurance until this past month. I have to say the experience from start to finish was super easy and the communication and status updates and reimbursement process was so quick. I researched a lot of pet insurance and I am so glad I made the right choice with Pets Best! Very pleased. Paid my deductible and copay and was reimbursed for the rest. Thank you all so much!"
Insurer: Pets Best
By: Shannon