Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Trupanion is a total scam
They almost never approve any claim. You might as well throw the money down the drain. As per the agreement, there is a lifetime deductible for a health condition. Once the deductible is reached, we should never be charged again. But in practice, they always deny the claim.
Highly Recommend
Our golden, Ella was diagnosed with an aggressive osteosarcoma at 4 years old. We had purchased Pets Best insurance a few years prior not expecting to ever need it, but wanting it to be there in a worst case scenario. Fast forward to 2025 when she received that awful diagnosis. We really needed this insurance and are so grateful for the financial stress Pets Best has lifted from us during this difficult time. We would be in a much harder place having to contemplate even treating our girl had we not been insured with Pets Best. That’s a situation no pet owner would ever want to be in. Pets Best has been a saving grace for our family and we couldn’t recommend using them for your pet insurance more.
Insurer: Pets Best
By: Sierra
Great experience
We were hoping we’d never have to file a claim. However, we did and it was painless.
MetLife
I'm very happy with MetLife , customer service is very knowledgeable and I have no complaints abut the claims processing
Insurer: MetLife
By: Sanda
Trupanion Reassesses Ailments As New Conditions to Have Deductible Applied Over and Over
If I could rate a zero, I would. I have a 14 year old flat-coated retriever that I have insured with Trupanion since she was 10 weeks old. We rarely submitted claims (and in 90% of the cases that we did, Trupanion just applied costs to the deductible and we did not receive any coverage), until our dog was 12 years old. While Trupanion states that the deductible for a given condition will be applied only once over the lifetime of the pet, that was not the case for me. My dog had a condition that appeared when she was 2 years old (we paid a deductible), when she was 4 years old (again paid a deductible) and most recently when she was 14 years old (and again had to restart the deductible). The term "chronic" condition was shared with me repeatedly. So, if you dog's condition is not chronic, but appears randomly (same symptoms, same treatment, same outcome), do not expect to be covered. Additionally, Trupanion is now delaying processing and payment of a claim for a condition that we have submitted and have covered for the last 2 years. Finally, Trupanion also increased our premium just after I submitted an appeal on the repeated deductible on a condition for which I have already paid. Please ensure that you consider other insurance providers when looking for coverage for your pet.
Insurer: Trupanion Canada
By: Susan
They really care
Pets best cares more about the pet than the money. They have never been doubtful of what my Dr recommends. I love them!
Insurer: Pets Best
By: Lori
Healthy Paws Medical Coverage
We have been using Healthy Paws to insure our dog's healthcare for about five years now and have always found their coverage reimbursements to be generous. Their Client Services department is also top-notch.
Insurer: Healthy Paws
By: John
Paisley
"I was fostering Paisley 6 years ago and trying to get her adopted. However, she seemed to pick us instead! We already had 3 rambunctious dogs but she wiggled her way into all our hearts and we adopted her. Last fall, I realized that she was starting to get older and may have some health issues, so I decided to get her insured with Pets Best Health Insurance. Since then, Paisley has needed extra medical care 3 times and each time, Pets Best was there to help cover the costs. Unfortunately, she is now facing some difficult health challenges, but I feel confident that Pets Best will be there to help me keep her stable for as long as possible. "
Insurer: Pets Best
By: LESLIE
NEVER DENIED
Pets Best has been a lifesaver for me through the years. I never had a claim denied and all claims are always paid in a timely manner. Customer service is top notch. This company is worth every penny of their very reasonable premiums. I would never go anywhere else. I give them a well deserved 6 thumbs up.
First Claim at Pets Best
"After many vet bills with previous pets, and as vet bills have increased over time, I decided to buy pet insurance with my new puppy in 2020. I decided on Pets Best after thoroughly researching many companies. My first claim to Pets Best came as my dog was about to turn 5 years old. The claims were submitted quite easily and once I paid my deductible, my claims were very quickly processed with a clear explanation of benefits. I am so happy we got pet insurance. It provides some piece of mind. I am very happy so far with my experience as a Pets Best customer. "