Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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You never know until you need it
This is our first time having pet insurance and Pet's Best was recommended to us so we decided to give it a try and are so glad we did. Our dog had a puncture wound on her paw and it had abscessed. Our regular vet could not tell if there was a foreign object still inside so we had to take her to a specialist that had a CatScan to check. She was on antibiotics for a long time and had to take it easy while recovering. Pet's Best helped ease our fears on the cost so we were able to completely focus on our dog's recovery. Thank you Pet's Best for reducing the stress in a stressful situation."
Insurer: Pets Best
By: Max
Peace of mind
This is the first pet I have insured and she unfortunately damaged her knee and needed surgery. Submitting the claim was super easy and smooth. I’m very happy with their service!
Insurer: Pets Plus Us
By: Leticia
Amazing. Cannot recommend enough
I've always had a great experience with Pets Best when it comes to CLAIMS. They are doing a superb job, and I can't stop recommending them to anyone who asks. Even my vet is surprised when I say that I’m very happy with my insurance and claim process. Love them!
Affordable and easy!
I am new to submitting claims for insurance and the entire process from start to finish was extremely easy. They communicated with me the whole way! Thank you Pets Best!
Easy to file claim
"I never worry about submitting a claim with Pets Best. All that is required from me is to fill in minimal information and attach a copy of my receipts / backup for Toby. I leave the rest to Pets Best and wait for the claim to be processed at which time a determination letter is sent to me via email. The entire process goes pretty quickly. If I have any questions after receiving the determination, I call Pets Best and speak with an agent. I've found that the agents are very informative, listen well to my questions and are good at explaining in a way that I understand easily. I am a satisfied customer."
Pets Best is amazing!
I couldn’t be more pleased with the ease of filing my claim and reimbursement. I never knew how much it would help, but it has been a lifesaver. I strongly recommend!
Pet's Best makes claims easy
We recently took one of our cats in for a spay, when she got there they told us she would need to have all of her teeth removed because she had stomatitis and was in pain and would continue to be in pain until they were removed. We had no choice but to pay almost $1,000 when we were only expecting a couple hundred. Thankfully we were able to recoup a good portion of that thanks to Pet's Best. I was able to upload my documents from my phone and they handled the rest. My kitty's recovery was a bit hard on her, but thankfully the process to submit claims through Pet's Best was not. We received our reimbursement in about a week after we were notified our claim was approved. All in all, great experience.
Insurer: Pets Best
By: Ysa
Mrs
MetLife clans process and customer service was excellent. Paid out timely thru direct deposit. Much better than Nationwide Pet Insurance. Love my AT&T options for care.
I Strongly Advise Against Spot Pet Insurance
Unfortunately, my experience with Spot Insurance was deeply disappointing. After insuring my cats, Gwendolyn and Wessley, and submitting multiple claims for each, all were denied with explanations that felt dismissive and inconsistent. Despite my appeal and supporting documentation, their resolution process felt more like a formality than a genuine review. Customer service was polite but ultimately unhelpful, and the outcome left me with little trust in the company's integrity. I’ve since canceled my policy and will not be insuring any of my pets with Spot again. I strongly recommend looking elsewhere for pet insurance that’s fair, transparent, and dependable.
Insurer: Spot
By: Kim
Pets best is the BEST
Pets best is, without a doubt, the best pet insurance on the market. Easy claims, fast reimbursement, such an incredible experience for my big guy! I have recommended my vet to recommend them to their customers!