Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Daisy’s Health
"My standard poodle, Daisy, has epilepsy. I'm so grateful to Pets Best Insurance for the coverage she has. Staff at Pets Best always addresses my claims quickly and I'm reimbursed right back into my checking account. The peace of mind I have with Pets Best coverage does so much for my relationship with Daisy AND my budget! She's a wonderful, loving girl. Pets Best helps us both "recover" quickly after seizures leading to Doctors visits and medication costs. "
Outrageous premium increase of 400%
After 15 years of paying monthly premiums including very minor yearly increases this year they raised my premium over 400%. I went from paying $81/month to the new increase of $322.50/month!! The person I spoke with thought this was entirely reasonable and offered to cancel the policy since I was so unhappy with the change. So yes the service was good for those years but this is how they treat you and your precious pet when they would probably need it the most. Don't fall for this trap
Insurer: Embrace
By: Beth
Saved my dog's life
Pets Best saved my dog's life when she had to have heart surgery. I would have had to out her down due to cost had i not enrolled in insurance. Pets Best helped me through a very difficult time, emotionally and financially with grace and kindness.
The Best
As it relates to all aspects of this specific illness claim (as well as all previous claims (whether illness or wellness), Pets Best is extremely customer focused, always delivers, very responsive and never disappoints!! Thank you
Love this Insurance Company!
Great pet insurance! Easy to get around the website and to file a claim. A tad bit more expensive than others but well worth it.
Consistency and quality of service
"Great customer service with easy to understand policies and processes for claims. Response times are quick. We have 4 dogs and have been with them for several years because of the customer service and great rates. "
My Precious Mandy
"I rescued Mandy at 1 1/2 years old. I had dogs all my life but never such a large one, she is a beautiful Great Pyrenees Golden Mix, so I thought it would be wise to get insurance. My thoughts were may hip dysplasia down the road or other aliments a large dog may encounter. Now several years later, if that were only the case....my precious girl at only 5 years old was diagnosed with mast cell malignant tumors. If I had not had insurance, I don't know how I could have done all this. Pet's Best has come through 100%. I am so grateful to them. Coverage has been outstanding, and I have been given extra time with my precious girl."
Insurer: Pets Best
By: Darlene
Peace of Mind
"My pets have been insured with Pets Best for 15+ years and I recommend Pets Best to all friends, family, co-workers, anyone who will listen. The premiums are fair, the portal is easy to navigate, the claims process is easy and the coverage is excellent. The peace of mind I have with these policies in place for my pets is invaluable. "
Insurer: Pets Best
By: Susan
Extremely disappointed
After losing my last dog, I wanted to try a new pet insurance. I was recommended Fetch by a friend. I selected the 90/10 coinsurance with a $100 deductible, with the understanding that my premium would be higher. The first year, my dog was neutered and I requested an X-ray of his tail due to excessive biting and chasing of his tail. I skimmed the renewal but did not read it in full. After my dog’s first visit to receive his inoculations, I submitted the claims and it said this covered $50 of my $500 deductible. I called and told them that this was not the plan I signed up for. I was told that due to my excess vet visits in his first year, they changed my plan. I asked if this means they could eventually drop me. The response was “it’s a shared risk”. I am completely disgusted with them and will be switching back to the plan my first dog was with. My dog did not have excessive visits and the fact that they could just drop you is completely unacceptable. So in the future, if God forbid, something happens to my dog, they will drop me because he got sick? And another company won’t accept my dog due to underwriting? With my last dog and last carrier, they increased my premium annually, but they were there for me for the entirety of her life.
Pets Best!
I have used Pets Best for my greyhound, Della since I got her at 3+ years. She is turning 10 in a few days. Over the years, along with more minor illnesses, she has developed a chronic condition (SLO) and is now being treated for osteosarcoma. Pets Best insurance has paid for itself many times over. Yes, as my dog has aged, the premiums have increased, but so have her health problems. I am now in a position to make decisions about treatment for Della's serious illness (which will ultimately end her life) without having to worry about the cost. I seriously appreciate this. I am being reimbursed for 90% of costs after $600 deductible for cancer treatment--palliative radiation, bone strengthening infusion, and chemo to slow the inevitable spread of this terrible cancer. I highly recommend Pets Best.