Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet Plus Us
I highly recommend Pet Plus US. I got it for my adult cat when I adopted him, hoping not to have to use it, and thankfully, that was the case for many years. However, my baby is aging now, and it's stressful enough to go to the vet and sometimes receive not-so-great news, not to mention the very high costs. Having Pet Plus US helps make this phase easier for me. The claims are approved fairly quickly, and my biggest shout-out goes to their customer team in Canada. I will never forget when I called in a super emotional state due to some sad news, and the agent (I believe his name was Tyler) guided me through the claim process. He genuinely took an interest in helping me, which is super rare nowadays, and he not only made my day better but also had a huge impact on making things easier for me and my cat. Thank you!
Insurer: Pets Plus Us
By: Bruna
Cystonomy on my Zoe
My dog was recently diagnosed with bladder stones. The vet indicated surgery was necessary as medication wouldn't dissolve the stones. I called Pet's Best to speak with the vet to get a second opinion and read them the notes and test results, and they agreed this would be best for my dog. They confirmed the cost as well, as I was skeptical of the price they gave me. They were great in answering my questions and making me feel at ease with my decision. The claim process was easy as well. Although I had more claims to file, they received medical records and paid me after the deductible and co-insurance were met. I would recommend Pet's Best to my family and friends.
The worst ever
Please save yourself from this scam. They have the worst submission process possible, as well as the worst customer service possible. They make you jump and bend over backwards to even get an approval on a claim. I’ve had to send in multiple bank statements and cleared out my personal information just to prove that I had paid for a vet visit. Please do not please do not sign up for this insurance company.
Pet's Best is really BEST!
My 11 year old Portuguese Water Dog (he is my mobility service dog) has a brain tumor. Without pet insurance, I could not have afforded the more than $20,000 for diagnosis and treatment. It has given him more than a year of quality time--and still going. I do have to pay the bill up front, but in general the claims process is easy--just submit the bill online--and fast, usually the funds are deposited in my account within two weeks. They don't dictate the treatment or argue about the cost. It meant that I could opt for stereotactic radiation (only 3 visits) vs. traditional radiation (at least 7 visits). Stereotactic radiation was significantly more in cost, but MUCH easier on my puppy and me as I had to drive him 2 hours each way daily.
I will always recommend Healthy Paws
I wanted to share a wonderful experience I had with Healthy Paws Pet Insurance recently. My pet, Toto, had a health scare, and I was relieved to have Healthy Paws by our side. He went through multiple round of Xrays, MRI, Sling wearing, Blood test, Spinal tap and ultimately was diagnosed with autoimmune disorder impacting his joints. Healthy paws helped me out in providing me coverage as per my eligibility which was a HUGE HELP at times of need. Their support and coverage were outstanding, allowing Toto to receive the best medical care available. From the moment I contacted them, I was impressed with the swift response and genuine concern for Toto's well-being. The claims process was straightforward and hassle-free, with clear communication every step of the way. Some of my claims were reimbursed within 3-4 business days. Their dedication to providing excellent service truly shone through. I highly recommend Healthy Paws to any pet parent looking for reliable insurance. They offer peace of mind and top-notch support during stressful times. It's evident that they care deeply about the health and happiness of our furry family members. Thank you, Healthy Paws, for your exceptional service and for helping Toto get back on their paws!
Trupanion: Best Pet Insurance
We are beyond grateful for Trupanion. They have gone above and beyond to help us care for our dachshund. Highly recommend!
Insurer: Trupanion
By: Theresa
Great Experience
We've had Healthy Paws Insurance for our dog since the day we brought him home, and their service has been outstanding from the very beginning. Over the years, our pup has faced some complex medical issues, and Healthy Paws has been there to support us every step of the way. They handled all our claims promptly and professionally, and we were never caught off guard regarding the benefits of our plan.
Insurer: Healthy Paws
By: Steven D
Satisfied customer
I have had MetLife for about 4 years. When I signed up I had the animals on my policy for and a car. All of them were senior and one of my dogs had diabetes. Even though they didn't cover his insulin because he was diagnosed before I signed up they still counted everything else. My cat was diagnosed with kidney disease and my other dog has Cushing's disease. Everyone is them has had many very trips and not once have I had trouble receiving my money. They are pretty fast as well and the app is easy to use. My cat and my diabetic baby have passed and MetLife helps pay for euthanasia and cremation. You might have to come out of pocket at first, but you will get at least 80% back after your deductible. The deductible is only a one time fee for the year and not for each animal. I have my last dog who is 13 years old with Cushing's and her medication is expensive monthly, but with MetLife it is a savior. I have not had any issues and I always submit my invoices and very progress notes right away. It usually takes about 5 to 10 days at the most to get your money and it goes right into my bank account. I wish I would have had insurance when I had my other dog's because it definitely helps a lot. They cover a lot of different things, I recommend checking them out, you won't be disappointed.
Layla and her Stomach Issues
The entire claims experience with Pets Best for my dog Layla and her digestive issues was great! The online submission process of the claim was easy to follow and took only a few minutes, and I received an e-mail immediately confirming my claim was under review. Within 2-3 days I received confirmation of my claim with a full explanation of what reimbursement I was eligible for and why. The reimbursement was estimated to take 7-10 days, and I received my reimbursement direct deposited into my checking account in less than one week. Overall, a great experience so thanks Pet's Best!
My Fur Babies
So happy I chose Pets Best Insurance for both my fur babies. Everything is done with such ease from the vet’s side to the insurance part. The claims are always processed quickly and I never have to call anyone to find out when I’m getting my payment. It’s great when you have competent service from both sides. I couldn’t be any happier. Glad I chose Pets Best Insurance..