Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Fetch policy renewal
I talked to Kaitlyn from Fetch to get some advice as to changes I could make to my pet insurance that would help to make it more affordable for me.She gave me some good advice about what I could do to lower my premiums and also some changes she recommended I don't do. She did not rush me to make decisions and gave me time to voice my concerns about the cost of pet insurance. One aspect of Fetch insurance I dont like is that I need to pay my deductible every year even though my dog has an ongoing condition with arthritis. Other than the deductible issue I can say that I've been very happy with the claims process over the many years that I've dealt with Fetch. I was also very pleased with the help and patience Kaitlyn had with me as I voiced my concerns.
Insurer: Fetch Canada
By: Melvin Siemens
Thank you for your patience and…
Thank you for your patience and professionalism
Insurer: Sonnet
By: Esther E
Customer service is always pleasant
Customer service is always pleasant. The service agent is very knowledgeable and listened to what I needed for my pet.
Insurer: Nationwide
By: T. Oshima
I just enrolled my dog so I can’t…
I just enrolled my dog so I can’t address the claims process but the agent was very patient answering all of our questions and getting everything all set up
Insurer: Embrace
By: Robin Kutscher
Pet Spot is AMAZING
Last year I spent quite a bit of time reviewing pet insurance companies. It was no easy feat but am thrilled to have selected Pet Spot for my cat Cali. In mid-January 2026 had to take her to the vet twice. I submitted my claim and received covered reimbursement one week later. Customer service was extremely helpful in assisting me. The on-line claim process was clear and easy to follow. The coverage was exactly as stated within my policy and I am extremely pleased and have peace of mind going forward knowing Cali is covered for future needs. I recommend Pet Spot without hesitation. A great value and excellent coverage. Thank you!
Insurer: Spot
By: Margaret L. Garvin
Good pricing
Good pricing. Affordable and good communication
Insurer: Prudent Pet
By: carlosgomezvgmail.com
Eileen was very helpful answering my…
Eileen was very helpful answering my questions though it was difficult to hear her thoroughly due to a bad connection at my end.
Insurer: Fetch
By: Patrice “Dani” Podvojsky
Submit your claim with ease.
I appreciate the ease of being able to submit the vet paperwork and the turn around time for the approval. Communication has been important for me and under what is covered and what is not.
Insurer: MetLife
By: Angie Taylor
Claims settled quickly
Claims are completed in a very short time and their Customer Service is great!
Insurer: Spot
By: Lynn Brown
Just got a policy through their fast…
Just got a policy through their fast and easy website. I had questions and called , a representative answered in less than a minute. They were fast, friendly and very efficient!
Insurer: Trupanion
By: Arrella