Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best Insurance
great company. help us through a very difficult time.
Very disappointed.
I will say it’s my fault for not reading the fine print. I have accidentally insurance. Pets best has always been great they’ve covered tooth fracture, obstruction surgery etc. my Doberman hurt his leg and had to get ACL surgery which is ACCIDENTAL. They did not cover the surgery. This is a common surgery for animals and you would think they would help to accommodate their customers during times as difficult as this.
Insurer: Pets Best
By: Angela
Best Pet Insurance Company- Pets Best
I have always had a wonderful experience with Pets Best and never have had any issues with my claims.
Insurer: Pets Best
By: Ryan
Easy claims and reimbursement
The claims process was very easy when I got a hefty emergency vet bill for my beagle. They reviewed the claim and had the money to me in a few days.
Healthy paws are excellent!
I’ve been using healthy paws pet insurance for a few years now and they really have made such a difference in keeping my pup happy and healthy. I can’t begin to say how happy I am with them. Excellent service everytime.
Trupanion plays games with deductibles so they Don't have to pay you
So my 8-year-old girl that has been insured with trupanion for almost 8 years recently had a bout of endometritis. On the claim form I claimed endometritis as she has had that a few times in the past. After this claim, her deductible of $400 would have been met. Trupanion changed the condition to " discharge" instead of endometriosis which then they could again charge me my full deductible of $400. That's how they get around not paying people because their deductibles are based on condition not per year. My invoice was for $700 and Trupanion paid me $100.Watch out for this company. They used to be really great but they have changed from an ethical upstanding company to one that scams you. In addition, they say that their website has been upgraded but it barely works and their owner's portal does not work at all!
Insurer: Trupanion
By: Rachelle
Pets Best is allowing us to have more time with our dog
My dog Echo (7 y/o MN Pomsky) has been a pretty healthy guy his whole life, we were actually considering not continuing with pet insurance this year but did keep it "just in case". In April he started limping, we first thought it was an injury but rest and steroids didn't help at all and it got serious very fast. Our vet referred us to neurology and we were scared and confused how a limp could be neurological. After and MRI they found an inflamed brachial plexus nerve, they said it's possible its from and injury but more likely it was a malignant peripheral nerve sheath tumor (MPNST). We tried more steroids in hope it was just inflammation but he just kept getting worse. After a second MRI they saw the nerve was thicker and the only option was amputation and a hemilaminectomy to get rid of his pain. We got this histology back and it was confirmed he has MPNST and they were not able to get clean margins because it is coming from his spine. We are now doing radiation therapy in hope of killing the remaining tumor cells. Having Pets Best insurance has allowed us to do everything Echo has needed for the doctors to care for him best and we didn't have to stress about the cost of it all. We are about $30,000 in so far and Pets Best had been amazing and covered 80% of it all, allowing us to give Echo every treatment and option for a pain free life. I don't know if our boy would be here today if we didn't have the pet health insurance, we are so incredibly thankful for Pets Best insurance helping us have more time with Echo
Wellness check up
My claim went through right away, was in my account within days. I would definitely recommend Pets Best Insurance.
Pets Best is the Best, Literally.
This has got to be the clumsiest, most expensive dog I have ever owned, but I am so thankful I had the foresight to get him pet insurance as a puppy. Pets Best has been there for us every step of the way, and I am so incredibly thankful to have a policy that covers all of Jasper's needs. Never once have I had to worry that we wouldn't be able to take care or him or that his claims wouldn't be covered - I recommend Pets Best to all my friends and family for their own pets needs. It really has been a life saver - MULTIPLE TIMES!
Insurer: Pets Best
By: Emily
Cancer diagnosis
Our dog Finley was diagnosed with hemangiosarcoma when he was eight years old. He needed major surgery which included blood transfusions and other scans and many blood tests. He is currently undergoing chemotherapy treatment and none of this would be possible without Pets Best. We could have never affforded the thousands of dollars in vet bills without having insurance. It has been such an easy process for us and is saving Finley's life for now. We are deeply appreciative.