Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Affordable & filing is easy
Filing a claim is really easy, it is all done on line. Agents are always friendly and helpful. Claims are settled quickly. Metlife offers tailored plans that are affordable.
Insurer: MetLife
By: customer NickC
Simply the best
We could not be more pleased with the quality of customer service we have enjoyed with MetLife Pet Insurance, and the level of coverage beats any policy we have had for any of our pets in the past. Simply the best!
Insurer: MetLife
By: bookaday
I am happy with the experience overall
I am happy with the experience overall. I enjoy using the app, it’s super easy and the reimbursement process is relatively quick. The one thing I would love to see.. would be the ability to identify verify via text code, not just email. Other than that it’s been a great experience so far.
Insurer: MetLife
By: Kathleen Burke
Creating claims is easy
Creating claims is easy. Communication from MetLife is very helpful (email stating claim received, being processed and approved)
Insurer: MetLife
By: Barb
Pet insurance with MetLife is easy
It is very easy to file a claim. The claims are settled quickly. The communication is great.
Insurer: MetLife
By: Teresa
Amazing coverage and service
My cat was having problems with her mouth and had to have work done. I was not sure if it would be covered but I thought I would just submit the invoice. Without any questions they researched it and reimbursed me ( minus co pay) with like 3-5 days. I could not have asked for better coverage or service.
Insurer: MetLife
By: Karen Kelly
Comprehensive pet insurance
I really like the overall pet insurance coverage we have for both our dogs. We chose preventative and sick care. Thankfully, we don't always need to use the sick coverage and appreciate that we receive a credit towards olthe overall coverage amount when it's unused. One issue we have experienced is inconsistent approval processing where there are significant delays and requests for notes when we provided them previously for a reoccurring issue. I found this to be frustrating.
Insurer: MetLife
By: Michelle Watkinson
Stephanie is a knowledgeable…
Stephanie is a knowledgeable representative and answered all my questions.
Insurer: Prudent Pet
By: Mary
Great insurance
Great insurance. Claims are processed and there has been no problems. I’ve been with MetLife Pet insurance for two years now I love them.
Insurer: MetLife
By: Lena
No hassle claim settlement
I have had Spot Pet Insurance since last year. Earlier this year, in March, one of my pets had to have a cancerous tumor removed and very shortly after that underwent emergency surgery to remove an obstruction. Spot resolved my claims quickly, without any problem. Just recently we consulted with an oncologist and my claim for that was settled very quickly.
Insurer: Spot
By: Alicia