Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Nationwide help me through the process…
Nationwide help me through the process and explain everything to me about the pet insurance
Insurer: Nationwide
By: customer
Nice feeling that you’re there for us…
Nice feeling that you’re there for us
Insurer: MetLife
By: customer
Fast and convenient
Fast, convenient claims processing! When I did have a hiccup, it was easy to get a hold of their customer service line and get it fixed. Got my payout 2 days later!
Insurer: Fetch
By: Anastasia
Very disappointed
They were very fast paying our first bill but now they keep asking for more paper work from our Vet. I have sent ALL the paperwork our vet has on Otis, he is only 1 and this is our second claim. I have sent in the paperwork 5 times. We are about to cancel this!
Insurer: Fetch
By: Pat
Kept in touch after my claim was filed
Kept in touch after my claim was filed
Insurer: Fetch
By: Amy
Easy to apply your information
I think it's great just fill out the forms scan in receipts and email it out. Easy step by step questions and great customer service when you have any questions.
Insurer: Spot
By: Connie
All my transactions with Trupanion have…
All my transactions with Trupanion have always been processed in timely matter and all the questions I have ever had have been taken seriously and professionally. I give them a thumbs up!
Insurer: Trupanion
By: REBECCA MAISON
My questions were answered very well
My questions were answered very well, and my order seems to be moving 100% well so far.
Insurer: MetLife
By: Dave T
Great Pet Insurance, Fair Price
MetLife has paid my claims promptly and when I needed to adjust my premium to make it more affordable, they were able to help me figure out the best way to do that. Customer service is always available to answer my questions.
Insurer: MetLife
By: Judy V