Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Ai based claim reviews make life harder
I consistently have to follow up after every single claim that I place because their AI based automatic review takes 3 days and then incorrectly flags things about 9 out of 10 times. This adds between 15 minutes to an hour to every claim that I have to submit so far. Additionally, there is no way on the website to submit a a request for additional review or dispute, you have to call in doing business hours. And if your work schedule is flexible, this works out okay I guess, but it's not ideal.
Insurer: MetLife
By: customer
This company is very bad
This company is very bad, I had my dogs insured with them since they was baby after 10 years they canceled the apólice, when my dogs really need them , they canceled my plans. Don’t get them , do not worth it
Insurer: Nationwide
By: sonia figueiredo
They are always very helpful and my…
They are always very helpful and my policy is clear cut, so is filing out claims !
Insurer: MetLife
By: customer
Customer service has always been…
Customer service has always been amazing, they pay claims very quickly!
Insurer: Spot
By: Joann Smiley
Was easy
Was easy, no fuss, all you can ask for when dealing with insurance
Insurer: MetLife
By: Joseph Wilson
85% Increase Due to Move
We've had one claim for the three pups we have covered. The process was easy and reimbursement was not delayed. Premium increases annually were inline with my expectations. However after being a customer for six years, we moved 150 miles away and our premium increased 85%. I understand the increase as pets age but the 85% increase was due to the move. The customer service rep was not friendly but not rude. He seemed only to read a script - it was robotic. We'll obtain quotes from other companies when we have a new pet.
Insurer: Embrace
By: Jennifer Sanford
Amazing pet insurance company!!!
I have had nothing but an excellent experience with Spot insurance so far. Everyone has been very knowledgeable, courteous and helpful. I highly recommend this pet insurance!
Insurer: Spot
By: Kathryn
Very fast with processing claims
Had an amazing experience. Very fast claim processing. Easy to navigate!
Insurer: Spot
By: Cecily Buchanan
Just started with MetLife
Just started with MetLife. After a few hic ups on my part and some communication issues I find it pretty easy and efficient. This is my first time ever getting pet insurance so I just need to be patient. Thank you. I would recommend MetLife.
Insurer: MetLife
By: customer