Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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FAST AND CONVENIENT
The process is soo user friendly and extremely streamlined. The instructions are clear and guide you throughout your process. Communication between you and PetsBest are clear and in a timely manner. I wish all insurance companies made it this easy!! 5⭐️ for PetsBest!!!
Pets Best Wellness Plan.
"There's not much of a story to tell. The older of my two dogs (he's 3 years old) had his first annual exam since I signed up for the wellness plan for both dogs. I was a bit busy during the weeks between his exam and the day I actually filed the claim; but it was a much easier process than I expected. I probably would have submitted the claim much sooner if I'd known how simple it would be. It was less than a week later when I realized the benefit had been paid directly to my Care Credit account, and then less than 24 hours when I saw that the EOB was ready for my review. Having worked in the group health insurance industry for many years, I already had a good understanding of the claims process, but the EOB would have been easy to understand even without my knowledge."
Love Pets Best
My claims experience with Pets Best has been awesome. They keep me informed of their progress and my reimbursement is directly deposited into my bank account!
My Mia
Very happy with the service they provided. Would recommend this company
Save your money
If you are expecting any type of payment for heartworm medication, allergies, ear infection or just an exam, get ready to jump through hoops. Save your money and just pay out of pocket. This insurance just collects your money and wants you to fight to get a claim approved. What a scam!
Great Insurance
They are quick to review and process your claim. They always ask how your pet is doing! All around great insurance! I would recommend to anyone.
Lightening Fast Claims Handling
Our dog had to have emergency surgery. All our claims were processed quickly, which was wonderful as we had to put a large amount on our credit card and were keeping our fingers crossed that the insurance payment would arrive before the card payment was due. It was received well in time, so many thanks to the team at Pets Best. I did add the vet's SOAP records to our dog's record with Pets Best, which may have made for easier processing of our claims. A big hats of to Pets Best!
Insurer: Pets Best
Veterinarian: Gilbert Queen Creek Emergency Veterinarian & Pet Urgent Care
By: Angela
Hard to work with
Company is very hard to work with Customer service stinks
Great Pet Insurance
Pets Best makes it easy to file claims. They respond quicky to a claim. They pay out when they should, and in a timely manner,
Put your trust in Pets Best
"As a new dog owner, it took me a very long time to decide whether to buy insurance or not. It took even longer to learn about the different products and services available and which company to choose. I believe I made the right choice with Pets Best. It has been an easy process every step of the way. All claims approved to date."