Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Good service
After an unexpected set of vet visits Spot was very quick in providing reimbursements. They also provide good resources for pet owners in providing good care.
Insurer: Spot
By: S. Paulino
I got charged for my puppy to get…
I got charged for my puppy to get neutered when he did not get neutered. I have no idea where you guys even got that from since it was nowhere in soap notes or vet records.
Insurer: MetLife
By: customer
Kevin was a great help
Kevin was a great help! Loved the patience he had and he made sure i had the best quote for my kitten. THANK YOU!
Insurer: Nationwide
By: Destinee’ Dugas
I was pleasantly surprised with the…
I was pleasantly surprised with the professional customer service and support I received from Ash(pet insurance agent). I felt comfortable and completely satisfied with his help in obtaining my new pet insurance. And I was also happy that Embrace offer affordable pet insurance for my dog. Thank you 🙏🏼
Insurer: Embrace
By: Hulagal
The experience filling a claim during a…
The experience filling a claim during a very stressful time with my pet is so appreciated.
Insurer: Trupanion
By: Anne Constant
Responsiveness and speed of claim…
Responsiveness and speed of claim fulfillment
Insurer: MetLife
By: customer
Simple and fast
The process was simple and fast helping me through a very stressful situation.
Insurer: Spot
By: customer
The nationwide agent made it so easy…
The nationwide agent made it so easy and assured me that my birds would truly benefit from having pet insurance. She went through every question diligently and made it all make sense!! Thank you so much!
Insurer: Nationwide
By: Amanda B.
My first 2 claims were denied…
My first 2 claims were denied erroneously and later corrected. If I submit more than one claim at a time, they are grouped into one claim making it difficult for me to track the claims. I’ve had to make multiple calls to customer service for one thing or another.
Insurer: MetLife
By: Tera Tafoya