Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Healthy Paws has really streamlined the…
Healthy Paws has really streamlined the claims process and made it very efficient. Everything is submitted online; they immediately send you an email acknowledging that they have received your claim and are working to process it within 10 days. This process helped alleviate a ton of stress when my dog, Coco, was diagnosed with mast cell cancer. She underwent two tumor removals which were sent out to be graded. I was pretty upset and anxious and had to pay out of pocket a pretty significant amount. However, I have had Healthy Paws since I first adopted Coco almost 14 years ago and her surgery, diagnosis, meds, and follow up appointments were all covered. I highly recommend Healthy Paws to other pet parents.
Insurer: Healthy Paws
By: RK
Very prompt return and communication…
Very prompt return and communication easy to process.
Insurer: MetLife
By: Trina Braun
Fetch Pet #1 in My Book
Filing claims is easy. The instructions are straightforward . The issue lies in being unable to leave a message or document other than an invoice or a SOAPs report. This resulted in a quest to speak with a real person. Once I found the number to call and deciphered the code and found that real person to speak with, I found the representative knowledgeable, courteous, and, most importantly, helpful. I suggest Fetch Pet make it a bit easier to leave a message using one's dashboard. For example: I needed to relay that I had no previous medical records because I had just recently adopted my pet, but could not do so. I also suggest that the menu for phone calls include a clearly defined prompt for customer service. All in all, however, Fetch Pet is much easier to deal with than any human insurance company I've had to interact with. Claims are evaluated and paid promptly with clear explanations. I do believe the people at Fetch Pet I have interacted with really do care about my pet, my pet's issues, and me!
Insurer: Fetch
By: Deborah
Our cat munchkin…
Munchkin our cat developed a sarcoma that required surgery with a significant expense. Fetch reimbursement was easy and quick to help offset munchkin’s recovery. Recommend them with out reservation. Dr Thomas Sholes
Insurer: Fetch
By: THOMAS SHOLES
Richard was great to work
Richard was great to work shfg!
Insurer: Nationwide
By: customer
Awesome pet insurance
We have had MetLife pet insurance for over a year now. The app is easy to use and submit claims on. Tracking is great and they always stay in touch with you from beginning to end.
Insurer: MetLife
By: Colleen
Leah was wonderful
Leah was wonderful, kind and answered all of my questions.
Insurer: Fetch
By: Cathleen Woods
No wait
No wait, Melody answered quickly. Melody was extremely friendly, clear speaking, easy to understand. She explained the different options and answered all of my questions!
Insurer: Nationwide
By: customer
Generally Great Customer Servic
Embrace generally is quite easy to negotiate regarding submitting claims on line (or by mail) and the customer service people are almost always polite, respectful and helpful. Tonya was excellent. I've had just one experience (actually twice with the same person) that has been off-putting. Otherwise, always easy and nice to deal with.
Insurer: Embrace
By: Ann Marie Cioffi
My dog died on December 2
My dog died on December 2. The bill for his hospitalization was over $10,000. I filed a claim with Nationwide two days later. No one challenged the bill, and less than a week later I received an electronic deposit to my checking account for my max amount. They even cancelled my dog’s policy without me having to do it. I have three other dogs, and will continue my coverage with Nationwide. They made everything so easy. Great service. It was much appreciated!
Insurer: Nationwide
By: Misti Jones