Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Very helpful and experienced service…
Very helpful and experienced service rep.
Insurer: Nationwide
By: Rebecca g
I do not recommend this pet insurance
I do not recommend this pet insurance. I’ve had a claim pending for 2 months and all my vets have submitted the information they have requested and they still won’t release the claim. I even called today to speak to a supervisor and they refused to let me speak to one stating that i need to speak to the adjusted that still hasn’t returned any of my calls. This is absolutely ridiculous and terrible customer. I do not recommend
Insurer: Embrace
By: jenn c
Your insurance agent Chad Wayne was…
Your insurance agent Chad Wayne was very kind to me and explained your insurance policy very well. Honestly, he made me feel very confident in choosing you. I wish there were more agents as kind as him.
Insurer: Nationwide
By: Jeanette
Been with this pet insurance for almost…
Been with this pet insurance for almost 18 years. Long before anyone really knew medical coverage was available for your animals. They are fantastic. Premiums, how fast they pay. Amazing insurance. Highly recommend.
Insurer: Nationwide
By: Gina Henderson
Great customer service experience!
Great customer service experience!
Insurer: Nationwide
By: MURJANA NOBLE
I spoke with Joshua Sabado
I spoke with Joshua Sabado. I was overwhelmed when I called but his calm voice and good advice calmed me down. I am so grateful he was so helpfull.
Insurer: Fetch
By: Nancy
Great customer service
Great customer service. They also process claims in a timely and sufficient manner.
Insurer: Embrace
By: Timothy Hartwig
Easy and fast
Easy, fast application. Quick response time.
Insurer: Nationwide
By: customer
Agent was very well versed in the Pet…
Agent was very well versed in the Pet Insurance coverage for my 2 cats. He answered all my questions and made sure all my questions were answered.
Insurer: Nationwide
By: Eric
I couldn’t tell if I made a purchase or…
I couldn’t tell if I made a purchase or not. And. No info on how to use the insurance I bought
Insurer: Nationwide
By: customer