Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I had a terrible time with website so I…
I had a terrible time with website so I called for. The gentleman was very knowledgeable and very kind. Thank you.
Insurer: Nationwide
By: Howard Dorholt
Both Cathy & Delaney were so very…
Both Cathy & Delaney were so very helpful & understanding of my personal situation that had led to my card on file lapsing. Each time I called, they answered in just a few rings & were able to help/answer my questions right away… I so appreciated not being put on hold/transferred to other people for my issues. Thank you to them both!!!
Insurer: Prudent Pet
By: pamelapamelaivy.com
Very personable and helpful
Very personable and helpful. Sometimes a little too much info, since I already knew a lot and would have liked to ask specific questions so as to get shorter responses. Great help overall.
Insurer: Prudent Pet
By: Lisa
Great
I had an amazing experience with my agent. They were incredibly knowledgeable about pet insurance and took the time to explain everything clearly, making sure I understood all my options. Their patience, professionalism, and genuine care made the entire process stress-free. I truly appreciate how helpful and informative they were. Highly recommend!
Insurer: Nationwide
By: Vanessa Licon
stepahnie was great!
stepahnie was great!
Insurer: Prudent Pet
By: harleyjjgmail.com
Don't use ASPCA horrible company
I have worked as a property and casualty adjuster for the last 30 years. I have never had a worst experience than working with this company-I also found out that ASPCA doesn't even own the insurance company, it is run through a 3rd party that uses the naming rights from ASPCA. I had a claim for my dog and they denied it, they said i had filed it incorrectly, I asked to cancel the policy and they told me I needed to file it under a different coverage, I went through all the hoops and they denied it a second time and then refused to refund my policy after I asked that it be cancelled. Don't use this company very shady-I had pumpkin for my last pet-they were fantastic. I'm cancelling ASPCA today.
Insurer: ASPCA
By: Robert Dolan
I recommend pets best to everyone
I recommend pets best to everyone! It is easy to navigate the website. When I submit a claim it's easy to check on progress. I get emails if the claim is taking longer than two weeks to process.
Insurer: Pets Best
By: Gina Dubick
You all have been great
You all have been great, thank you!
Insurer: Pumpkin
By: Marritt
Clear Accident Denied Despite Video…
Clear Accident Denied Despite Video Evidence and Vet Letter I am beyond disappointed with Pets Best. While we were on vacation, my senior cat suffered a clear, documented accident. We have video footage showing her claw getting stuck while climbing onto the bed. When she attempted to come down again, she fell and hit the floor. As a direct result of this fall, she became injured and unable to access her food and water, which caused her to stop eating and drinking for five days. During that time she became dangerously weak and required multiple days of hospitalization to recover. This was an accident-only emergency. Our veterinarian provided a written letter explicitly stating that the hospitalization was caused by the fall, not by any pre-existing condition. Prior to this incident, Lucky had no symptoms, no treatment, and no clinical issues related to kidney disease or any other condition that would explain her sudden decline. Despite: • Clear video evidence of the accident • A detailed veterinary letter confirming cause • A clear timeline showing decline only after the fall • No prior issues affecting her ability to eat or drink Pets Best denied the claim, claiming the incident was due to chronic kidney disease — a conclusion that directly contradicts veterinary documentation and medical facts. If you’re considering Pets Best, feel free to look at other reviews with similar complaints. Unfortunately, this experience suggests a pattern of denying legitimate claims, especially when significant costs are involved. When you pay premiums expecting peace of mind, you should not have to fight this hard after a true emergency. I would strongly caution pet owners — especially those with senior animals — to think twice before relying on Pets Best when it matters most.
Insurer: Pets Best
By: customer