Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Rebecca walked me through the process…
Rebecca walked me through the process of deciding between plans with great patience, heartfelt understanding and professionalism.She made the process fun and easy. Thank you Rebecca!
Insurer: Prudent Pet
By: Ellie Lieberman
Easy to submit claims
Easy to submit claims, reimbursement received via direct deposit, good communication if claim is submitted incorrectly or without full information.
Insurer: Pets Best
By: Cindy Hannon
Pet's Best always comes through
We've had Pet's Best for 5 plus years and never had any issues with being reimbursed timely for a claim.
Insurer: Pets Best
By: Kim Coleman
It was good
It was good. Left a message for person and he hasn’t called me back. Also when will I know when my pet has insurance? Need to get her to her first vet appointment
Insurer: Nationwide
By: customer
Enrollment Issues
I had to call in and spoke to a rep that was Fantastic! She solved my issue quickly and efficiently.
Insurer: Nationwide
By: customer
Friendly and knowledgeable
Friendly and knowledgeable
Insurer: Nationwide
By: Aida
I cannot believe how great the customer…
I cannot believe how great the customer service was, Xena, who helped me so much was nothing less than great. Submitting a claim on the Embrace website was super easy. Not sure it’s always this fast, but I submitted I think 8 claims and they were processed in less than 90 minutes! Why can’t human insurance go this smoothly?
Insurer: Embrace
By: Nancy
This review is based upon our initial…
This review is based upon our initial interactions with customer service representative Heather. Our 3 year old border collie has been insured through Embrace since he was 4 months old. He has been an outstandingly fit, robustly healthy, and energetic dog. This summer he suddenly developed a skin rash which set off a cascade of increasingly miserable skin conditions still under treatment. This will be our first experience filing claims because all prior vet bills have been wellness related, and considerably under the deductible. We'll see how the claims process goes and review that experience here on Trust Pilot.
Insurer: Embrace
By: AnneM
Pumpkin is the best decision I made for my pet…
Pumpkin has been the best decision I made for my pet. My dog had to undergo multiple surgeries and Pumpkin helped us with all of that and the process of submitting a claim and reimbursement is so easy and efficient.
Insurer: Pumpkin
By: Dana
Embrace is easy to use
Embrace is easy to use, quick to respond, and generally quite clear about what they will cover. No issues other than if you miss the cut-off date (contract date).......just be sure to know when you need to submit!!
Insurer: Embrace
By: Cristina Johnson