Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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The representative was very knowledgable
The representative was very knowledgable and explained everything very well, answered all of my questions and provided all of the pricing info I asked for. He explained the plan in simple terms and provided susinct detail.
Insurer: Nationwide
By: Jeff Baloun
The person I spoke with was very…helpful
The person I spoke with was very helpful and was able to resolve the issue very quickly.
Insurer: MetLife
By: Kim
Fast and easy process and very friendly…
Fast and easy process and very friendly service
Insurer: Nationwide
By: Cindy
D.
I adopted a cat just before Christmas last year and immediately purchased Pets Best insurance for her. On the very day that the policy was active, she began showing symptoms of what I thought was a UTI. I brought her to the vet not knowing if the visit would be covered on day one of the policy. That day I received the sad news that my cat had lymphoma. Over the following 3 weeks before she passed away, she had an emergency visit, xray, ultrasound, and several medications and vet visits. The cost was overwhelming. I was concerned about the ease of the claims since everything happened so fast. Submitting a claim was so easy on the app, although there were several attempts that failed due to issues with the app. Eventually I was able to start the claims and from there Pets Best took over. They explained the benefits regarding what would be covered, what would go towards the deductible, and what was not covered by the plan. They also cancelled the policy and gave me a pro-rated refund for the annual premium. I received my refund and the claim payment very quickly. After a very sad situation, I was glad to have insurance to cover some of the cost. I would definitely use Pets Best again.
The customer service was great and my…
The customer service was great and my claim was processed quickly. Thank you
Insurer: Pumpkin
By: David V.
Submitting a claim is easy and quick!
Submitting a claim is easy and quick! Quick response regarding our benefits or response regarding the claim. Easy!
Insurer: Embrace
By: Ricki Rios
Great Customer Service
I was thoroughly impressed with Justin! He was very knowledgeable and helpful and very courteous. He explained various options and I chose the best one that fits my cats needs. Very customer oriented.
Insurer: Fetch
By: Gail
Very very satisfied!
Nice, simple website. Clear instructions on how to submit claim. Prompt initial response to claim. Resolved in 7-10 days. Very good communication on status throughout. Prompt payment to my account. So impressed that I'm going to see about enrolling my other dog.
Insurer: Embrace
By: John Bitner
Quick response and straightforward
Quick response and straightforward. Would recommend to all my fellow pet parents.
Insurer: Nationwide
By: ABC
Bobby was very helpful
Bobby was very helpful. He answered all of my questions.
Insurer: Prudent Pet
By: tracyrullestadgmail.com