Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best - Highly Recommended
Pets Best is the absolute best decision I ever made when it comes to protecting my pets. There are so many options for coverage that meet individual needs. The claim process is quick and easy. Recently, one of my dogs experienced a severe emergency. I had no concerns with covering the cost for his care because of Pets Best. The policy allowed me to focus on his care and ensuring he received what he needed to become better. I recommend them to anyone looking for pet insurance and will use them for all my pets in the future.
Great service and Help from Amanda with Fetch
Amanda was very open about the insurance what was available and how it works. She reviewed everything with me prior to my purchase and did ask me numerous times if I had any questions or required clarification on any aspect of the insurance. I found her to be very helpful. This is our 5th dog but the first time we have purchased insurance. Thank you very much Amanda.
Insurer: Fetch Canada
By: Anne Lerner
Healthy Paws is on a downward spiral, I’m not sure what happened to them.
Healthy Paws is on a downward spiral. I don’t know what has happened to them. (1) It seems that Healthy Paws may have outsourced their Call Center to a foreign country; one call to Healthy Paws, and I have an intense headache, my interaction with the Healthy Paws, alleged, Customer Service representative was horrifying, with no evidence of “customer service." (2) The person I spoke with at the Healthy Paws Call Center, or attempted to speak with, had so much background noise, that I could hardly hear him, never mind understand him. It sounded like he was on a runway at Kennedy Airport.
Insurer: Healthy Paws
By: Warren
Amanda answered all my questions and…
Amanda answered all my questions and was very friendly and knowledgeable. She put me at ease in choosing an option.
Insurer: Fetch
By: AmyKF
Everything went smoothly😀
Everything went smoothly and I got it set up with ease, including making a change to my payment plan.
Insurer: Prudent Pet
By: henrywilliamgmail.com
Amanda was amazing and very helpful
Amanda was amazing and very helpful
Insurer: Fetch
By: Dwayne Thomas
Best Decision Ever — So Happy I Switched to Fetch!
I just wanted to share how wonderful my experience was with Samantha from Fetch Pet Insurance. Her customer service was absolutely amazing — she was kind, patient, and so helpful every step of the way. It’s rare to find someone who goes above and beyond the way she did, and it made me feel so valued as a customer. I’m truly happy to be part of the Fetch family and so grateful for the care and support I received! Thank you Samantha!
Insurer: Fetch
By: Lizett Vega
4 paws up for Embrace
4 paws up for Embrace! I've had dogs my whole life and finally tested out pet insurance with one of my dogs, who happened to need ACL surgery. I was skeptical that pet insurance would cover this without a lot of hassle, but to my surprise, Embrace did! They covered my dogs surgery without any hassle and did so quickly. I'm sold on pet insurance after this experience and would recommend Embrace. Thank you Embrace!!!
Insurer: Embrace
By: Tonia and Maple
very positive experience…
I’ve had a very positive experience with ASPCA. They have never denied a claim, never asked me to provide extra documents, and never created any unnecessary fuss. Every claim I’ve submitted has been processed quickly—usually within a week to 10 days. The process is simple, straightforward, and reliable. It’s reassuring to know I can count on them when I need support.
Insurer: ASPCA
By: Lan Cao
Reimbursement without the fight!
I have had Embrace insurance for three of my dogs. Although with each animal the first claim took a little longer(but still within a 7-10 days), each subsequent claim has been dealt with quickly and efficiently, on some occasions, the same or next day! This gives great peace of mind knowing that "fighting" with my pet insurance for reimbursement is not on my radar when dealing with my ill pet. This is much appreciated . Highly recommend
Insurer: Embrace
By: michelle egland