Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Satified with an exception
Overall, I have been satisfied with PetsBest. My biggest complaint is the time it takes to process claims. Much more often than not I get an email apologizing for the delay in processing my claim. On my latest claim I actually received two emails again apologizing for the delay. The claim was submitted on Aug 13, 2025 and not completed until 09/02/2025. Much to long. If not for that I would have given PetsBest 5 stars.
Insurer: Pets Best
By: Albert L Angel
Richard greeted me with a warm welcome…
Richard greeted me with a warm welcome on the phone, and went above & beyond to help me find the right policy for my newly adopted fur baby! Thank you Richard
Insurer: Nationwide
By: Tanya
Love this pet insurance
Great customer service, fast claims service and never issues over payment for covered illnesses/accidents
Easy to Talk to and very Knoledgeable
very easy to do Jesus was very helpful explained everything. Gave me his extension if I had any questions
Insurer: Nationwide
By: Deborah McCauley
They are always so wonderful and kind
They are always so wonderful and kind! You can tell they genuinely care about your pet
Insurer: MetLife
By: customer
Pumpkin is fast
Pumpkin is fast, reliable, and very easy to access and use. I can always count on them.
Insurer: Pumpkin
By: Marisa
Filing a claim is a guessing game
"When filing a claim, the drop-down menus don't include some very common reasons for the claim. For example, hypertension is not listed. When I called Customer Service for advice as to what to choose from the available options, the agent got snippy and didn't listen to me at all."
Insurer: Pets Best
By: Sally
Figo is very very and honest and…
Figo is very very and honest and extremely helpful during difficult times. I especially like the access 24 hours a day seven days a week to a vet through the app.
Insurer: Figo
By: JAMES
Would recommend to anyone…
The representative Manuel was very knowledgeable and, accommodating. I would recommend him and your insurance for pets to anyone
Insurer: Nationwide
By: Melissa