Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Answered all questions and expedited…
Answered all questions and expedited the claim .
Insurer: Spot
By: Clarence Larosa
Easy Process, Quick Response
Met Life always responds quickly when you make a claim. The process through the app is easy. They keep you apprised of progress throughout the entire process.
Insurer: MetLife
By: Lew
Disappointed Once they review the invoice correctly…
Once they review the invoice correctly they pay quickly. I have called twice and resubmitted at least the same amount to get my dogs annual exam and vaccinations paid. I subscribe for the wellness package also. They finally have corrected one but I have not heard anything on the second dog. The annual visit was October, I submitted immediately and am still trying to get this straight.
Insurer: Pets Best
By: Mollie
Losing Confidence in ASPCA insurance
After submitting a previous claim for our dog, when there was a rapid settlement, we are having a devil of a time getting re-imbursed for a relatively small claim for the removal of a large benign lump. ASPCA rep told me that the insurance needed a complete set of medical records associated with the claim. These records were submitted by our veterinarian at the time of treatment and also TWICE by us. Still, after 6 months zero re-imbursement. But no joy, so can’t recommend
Insurer: ASPCA
By: Andrew Flanders
The instructions for filing a claim…
The instructions for filing a claim were very clear and easy to follow. The response times on the claim and on getting the check were good.
Insurer: Spot
By: Susan Farber
Hassle free and Fast
They reviewed and paid 2 very expensive claims within a week. No hassle, I did it all online with absolutely zero issues. My dog had to have her front leg amputated because of cancer, I am so grateful for how easy this process was.
Insurer: Spot
By: Jamie Popp
I sent claims in in the beginning they…
I sent claims in in the beginning they were great now my dog is maybe five years in and the claims are not being paid no explanation they’re saying it’s an existing condition which it wasn’t. The dog hurt his leg. It was not in an existing condition. they raised my rates because they said I made too many claims and I haven’t put a claim in in over two years and good luck trying to get somebody to call you back.
Insurer: Pets Best
By: Diane D'Elia
MetLife Insurance for Pets
MetLife Insurance provides comfort in case of pet health emergencies. The app is easy to use and claims are easy to process. Documents are easy to upload and reimbursements can be auto deposited.
Insurer: MetLife
By: Victoria
I cannot get into the patient portal…
I cannot get into the patient portal for my 2 kitties and there is no phone or way I have found to contact someone for help. This is very frustrating and I am tired of wasting time on something that should b simple
Insurer: Prudent Pet
By: Lynn
Hassle Free Pumpkin Pet Insurance
I have used other pet insurance in the past and none of them are as professional, helpful and prompt as Pumpkin. All of my interactions with the company have been a positive experience.
Insurer: Pumpkin
By: Theresa