Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Pumpkin has exceeded my expectations
Pumpkin has exceeded my expectations. They do what they say they are going to do. Quick reimbursement, no disputed or denied services, and responsive and helpful support.
Insurer: Pumpkin
By: Lonnie
Easy claim submission
Easy claim submission. Relatively quick turnaround time. I also appreciate the online storage of my pets’ records.
Insurer: MetLife
By: Pam H
Franklin provided excellent customer…
Franklin provided excellent customer service explaining what Nationwide offers Franklin is a asset to the organization
Insurer: Nationwide
By: Alma Villanueva
It was handled very competently by the…
It was handled very competently by the vet and Trupanion. No hassles, disputes, or communication issues. First class all the way.
Insurer: Trupanion
By: James
Easy to file claims and quick response!
Easy to file claims and quick response!
Insurer: ASPCA
By: Susan
Customer service was fantastic
Customer service was fantastic. Good plan very reasonable. The representative went over much detail was very pleasant on the phone.
Insurer: Nationwide
By: Frank
Gave all coverage information twice to…
Gave all coverage information twice to make sure I understood coverage. Also, phone dropped call and representative called me back.
Insurer: Nationwide
By: Pamela