Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Quick reply to my the
Quick reply to my the
Insurer: MetLife
By: customer
MetLife for my girl…
I have been with MetLife for my girl dog the last two years. It is very reasonable price and filling claim is easy and quick. I highly recommend it.
Insurer: MetLife
By: Lucki Girl
Extremely Disappointing and Misleading
I am beyond frustrated with Fetch Pet Insurance. After carefully reviewing my policy before purchasing, I was led to believe my dog would be covered as of the policy’s effective date (November 1, 2025). That turned out to be completely misleading. When I submitted my first-ever claim for a vet visit on November 10, 2025, Fetch denied it, citing a 15-day illness waiting period that was never clearly disclosed upfront and only emphasized after my claim was denied. They then stated that any illness diagnosed during this waiting period is automatically considered pre-existing, even if the pet had no prior history. Let that sink in, you pay premiums from day one, but illness coverage is essentially useless for the first 15 days and anything found during that time is permanently excluded. What makes this worse is the exhausting back-and-forth with representatives, inconsistent explanations, and the burden placed entirely on the customer to prove coverage — even when quoting their own policy language and page numbers. Reassessments are slow, communication is unclear, and the process feels intentionally designed to wear customers down. This experience has completely destroyed my trust. Insurance is supposed to provide peace of mind, not fine-print loopholes that leave responsible pet owners paying out of pocket after doing everything right. Strong warning to other pet owners: Any illness-related vet visit during the first 15 days will be denied and those conditions may be labeled “pre-existing” forever. Very disappointing. I regret choosing Fetch.
Insurer: Fetch Canada
By: Jade Canonizado
Spot pet insurance!
Quick response and resolution to claims submitted.
Insurer: Spot
By: Edwina King
Helpful with making changes without…
Helpful with making changes without issues, claim was done peacefully, and I’m happy to have the insurance. But, for those who are unfamiliar, a lot of us give pets our last name. It’s like having a child.
Insurer: MetLife
By: ASHLEY DAVIS
Amanda was wonderful
Amanda was wonderful. She made the process straightforward, organized, informative and had a delightful charm. Came off very warm and compassionate towards both me and my dog, Goose. Excellent customer service, all around.
Insurer: Fetch Canada
By: Adam
The coverage you can trust.
MetLife Pet always provides the care that we want for our pets. Great customer service and quick claims. We recommend them to everyone.
Insurer: MetLife
By: Jennifer Perez
Quick reimbursement
MetLife has been great about reimbursing my claims very quickly! Very impressed so far!
Insurer: MetLife
By: Lori Dow
If I coulkd give negative stars I…
If I coulkd give negative stars I would. This Insurance is the worst! I had to euthanise my dog and put in a Claim, and instead of showing some compassion I receive an email demanding detailed Visit notes from the Vet or they will not pay!! My pet was gravely ill or she wouldn't have to be put to sleep, what else you want to know???? POS Insurance!!!
Insurer: MetLife
By: Christine Benson
Thank you so much Erica
Thank you so much Erica. We would of lost are claims, you are the best.Thank You for doing are Claims.
Insurer: Trupanion
By: ADAM