Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Spot pet Insurance is a super company
Spot pet Insurance is a super company - very efficient and timely with their reviews and explain all claims completely - payments are sent in a reasonable amount of time
Insurer: Spot
By: Carol Niad
Great Pet Insurance
Andrea helped me on the phone today. She was very patient in answering all my questions. She was very kind and cheerful. We've been with Prudent Pet Insurance for a few years. They process the claims quickly and pay out just as fast. Anytime I have a question, there is always someone available to help.
Insurer: Prudent Pet
By: theresarunshotmail.com
Fabulous customer service reps
Lauren was knowledgeable, kind, personable, and honest. She made choosing pet insurance with Fetch a breeze. I highly recommend working with Fetch!
Insurer: Fetch
By: Maija Anstine
Denied my claim
Denied my claim. Hard to cancel. The calls are not going through. Avoid and go to a reputable company. This is an offshore scam company probably.
Insurer: ASPCA
By: Esmeralda Medina
Aileen was amazing!
Aileen was amazing! She was so personable and knowledgeable! Aileen really took the time to answer all my questions and explained the coverage options very well. I will absolutely refer Fetch Pet Insurance to friends due to my positive experience with Aileen!
Insurer: Fetch
By: Lisa Smith
Great & efficient service!
Great & efficient service!
Insurer: Spot
By: Diana R
Claims processed in a timely manner
Claims processed in a timely manner. Pleasant, helpful, knowledgeable staff.
Insurer: Spot
By: Mary Fretschel
Fast Claim
CUstomer service is great. The claim process is quick. I am very happy
Insurer: Spot
By: Mary Jane Dacayanan
Taylor convinced me Embrace was for Tasha, my Maine coon.
The representative was someone who knew what she was talking about. I looked at what benefits were offered and everything looked good. Our kitten was a very expensive one and my husband and I felt that our kitten should get the best policy.
Insurer: Embrace
By: RICHARD HILFIGER
Reasonably priced
The customer service team is excellent
Insurer: Spot
By: Diedre Hudson-Alexander