Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Unreliable
Extremely dissatisfied with the service. Payments are slow, and the processing of claims is slow. It makes the whole process unreliable and unsustainable for providing health care for my dog.
Daniel the sales rep was very friendly…
Daniel the sales rep was very friendly and respectful He even made me laugh when I wasn’t in a laughing mood. Blessed to have been served by such a caring person. Thank you Nationwide for placing such a wonderful employee in my path❣️
Insurer: Nationwide
By: Verna Mansfield
Spot, you’re just the best!
Really REALLY appreciative of Spot and their help! Cannot thank yall enough for making me feel secure about the care and love for my best friend, Ellie. Thank you!!!
Insurer: Spot
By: Christine Scates
Prudent Pet Delivers
Prudent Pet honors its policy. Its timestamped processes have note been broken. I am impressed with the service I have received over the years with excellent customer service and, more so, easy UIUX online.
Insurer: Prudent Pet
By: Susan
It was easy
It was easy. The rep was very friendly, kind and helpful. She seemed very informed and sensitive and responsive to my concerns and needs. Soooo appreciated for her guidance and assistance.
Insurer: Fetch
By: Mary Lawrence
excellent customer service
excellent customer service. Reps make sure you are constantly in the information loop
Insurer: Embrace
By: DENNIS MCMULLEN
Great company
Great company! Very easy to navigate the website and submit a claim.
Insurer: Embrace
By: Kyran Simpson
Pleasant and well informed
Pleasant and well informed
Insurer: Fetch
By: Herman Villamizar
Customer service was great
Customer service was great! Super helpful and very friendly.
Insurer: Prudent Pet
By: kristine
My experience with Embrace was the best…
My experience with Embrace was the best pet insurance. Quality service!
Insurer: Embrace
By: WCM