Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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My experience was good submitting my…
My experience was good submitting my bill for Addie Maes doctors vist at Flannery's Hospital in Newburgh. The only issue I had was that it was necessary to start a new claim when I needed to submit more paperwork that Metlifr Pet Insurance needed because I could not submit said paperwork to an existing claim. They need a submit paperwork to an existing claim.
Insurer: MetLife
By: John Gregory
Been a loyal customer for 11 years
Been a loyal customer for 11 years. Excellent service and I’m very happy.
Insurer: Healthy Paws
By: Timothy Godden
Thoughtful explanation
Thoughtful explanation
Insurer: Nationwide
By: Debra Riley-Williams
The cordiality and the detail…
The cordiality and the detail explanation about the plan and how it works
Insurer: Nationwide
By: Ismael Olivares
Easy and Comrehensive
Just signed up my 2 rescue dogs, and Fabrice Le-Morzellec was fantastic in explaining every part of the policy and getting us signed up. Thank you!
Insurer: Fetch
By: Christine M
Disappointing Service for a Long-Term Client
I’ve been a Sonnet client since 2023, and this recent experience has been beyond frustrating. I’ve spent over an hour and a half on hold trying to get help setting up a new renter’s policy for an upcoming move. While waiting, I contacted the web chat — only to be told they couldn’t assist me there and that I needed to call. I then emailed their official help address and was told they couldn’t assist via email and that I should use the web chat instead — the same chat that had just refused to help me. So what exactly is the purpose of their chat support or their help email if neither can assist with basic policy inquiries? When I finally reached someone by phone, I was repeatedly told to use the “moving tool,” despite explaining multiple times that I was trying to purchase a completely new policy, not transfer my existing one. We attempted several times to create the new policy, but the system kept returning error messages. The final resolution I was given? “Go buy insurance with someone else.” After being a client since 2023, this is how they handle retention and customer support. Extremely disappointing service and a complete breakdown across all support channels.
Insurer: Sonnet
By: Rim Yassine
Very satisfied!
I have used Nationwide Insurance for my other pets for a few years. In fact, I just had an experience in which my elderly pet became ill and in the end, we needed to euthanize her. Very sad. But Nationwide made the claim process extremely easy and very efficient. I have now signed up another new pet and they provide excellent service!
Insurer: Nationwide
By: Patricia
Easy to use
Easy to use, love that they pay the vet first, and got the reimbursement for my refills worked out. Quick return. Thank you!
Insurer: Trupanion
By: Shari
Easy Filing of Claims With Phone App
Easy to navigate website for filing of claims; agent on phone was extremely helpful in answering questions to assist with initial claim; I wish instant chat messaging was available
Insurer: MetLife
By: customer