Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Rosie made the initial application…
Rosie made the initial application process super easy! I’m so glad I made this decision to protect my cat’s interests, as well as for a financial peace of mind. Thank you, Rosie and Nationwide!!
Insurer: Nationwide
By: Kat
Overall satisfied
The representative Kia explained everything in great detail and answered any questions I had. He was friendly and professional.
Insurer: Nationwide
By: customer
Refuse to pay claims
Why do you guys use the same excuse to all your customers not to process claims . I’ve gave you all the records, receipts, photos and still you say you havent received them. My hospital tells me you guys find excuses not to pay claims. This needs to be reported. Im going on almost two months fighting with SPOT insurance.
Insurer: Spot
By: Rudy Chavez
Extremely efficient and super easy to…
Extremely efficient and super easy to understand. Clearly explained the policy and the great benefits I am enrolling my pet in!
Insurer: Nationwide
By: customer
Very helpful!
Very helpful and walked through several plan options with me to find the best one for our needs!
Insurer: Nationwide
By: Francesca
Great Straightforward Insurance!
I really appreciate how easy it is to talk to very kind people when questions arise! It is easy to submit claims and Pumpkin is very prompt in reimbursement!
Insurer: Pumpkin
By: Bessiebetts
Quick service
Quick service. Excellent experience.
Insurer: Spot
By: Deborah Meyer
Very easy to file a claim
Very easy to file a claim; quick and efficient turnaround!
Insurer: Spot
By: S Howard
Great customer service.
Great customer service.
Insurer: Prudent Pet
By: captaincowartgmail.com
Pumpkin is the best for my girl! Highly recommend!
Pumpkin has always taken care of my girl. She has needed to use her insurance three times since she was born and every single time Pumpkin has been reliable and there. It is a peace of mind knowing that my little girl can be taken care of with the best care because I have pumpkin!
Insurer: Pumpkin
By: Brittany Cummings