Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Easy customer service
Easy customer service
Insurer: MetLife
By: Allen Pollock
Very responsive and their compensation…
Very responsive and their compensation is very timely as well. Great to work with.
Insurer: Trupanion
By: Deb
Forever waiting
I have been waiting for a review of my submitted claim for almost 3 months. After I tracked down all the information Embrace requested to rule out a pre-existing condition, I continue to wait on their response. Don’t waste your time trying to reach a human on the phone. The wait is almost always over 1/2 hour and it could be more but I always end up hanging up. Additionally, the website always has glitches and redirects me to an unresponsive page. I’m not sure what’s going on with this company but I’m willing to wait and see how they respond to my claim.
Insurer: Embrace
By: Elizabeth Francis
Best Insurance Out There
We have 2 of our pups insured since they were puppies and it was the best thing we've done for them. One of them is super healthy so we've only had to use the insurance a couple of times due to accidents. However, our other baby is a sickly one and Healthy Paws has been a life saver when it comes to being there to help us lift that financial burden that comes with it. The turn around for refunds is so easy and so fast. I recommend this pet insurance company to those looking for the best care to protect their loved ones.
Insurer: Healthy Paws
By: Evelyn Carrillo-Barahona
MetLife pet insurance is a great company
Metlife pet insurance is very easy to navigate. We’ve had other pet insurance that tried every way possible to keep from paying on a claim. MetLife’s app is great for submitting claims and usually the payment is sent in the promised time.
Insurer: MetLife
By: customer
Customer service was very responsible…
Customer service was very responsible to my concerns. A very different and most appreciated response in this day dnd age.
Insurer: Prudent Pet
By: Lynn
Always quick and easy online
Always quick and easy online
Insurer: Trupanion
By: JBAlexander
Claim Reimbursement Speed
The emergency vet being able to submit the claim and process the credit immediately rather than it taking longer to get reimbursed.
Insurer: Trupanion
By: Keri
Best Customer Service
I absolutely love Prudent Pet’s customer service. They’re so friendly and helpful every single time I call.
Insurer: Prudent Pet
By: Kyle Haas