Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I appreciate how quickly I get…
I appreciate how quickly I get reimbursed but I don't like that I always get told I forgot something on my claim even though I make sure I check to make sure I have included everything.
Insurer: MetLife
By: customer
MetLife has been excellent.
MetLife has been excellent to work with. Claims are easy to file and the agents are always helpful and cheerful. Thank you.
Insurer: MetLife
By: Sue Grosch
Super fast and easy to deal with
Super fast and easy to deal with on my claim. Have had zero issues with them. Highly recommend!
Insurer: Spot
By: Andy
Thank so much for being there when…
Thank so much for being there when Charlie was sick! The claim process was quick and easy!
Insurer: Spot
By: Lisa Hanke
They offer great coverage
They offer great coverage. Good customer service. My only reason for a 4 star instead of a 5 is because the reimbursement takes more than 3 days and direct deposit can cause issues resulting in check being mailed instead of deposited which takes additional days. Other than that great price my job qualified me for a small discount and like I said the coverage is great I love it.
Insurer: MetLife
By: Ana
Everything I hoped and more
Super easy to understand the policy and have been so helpful with responding to claims in a timely manner. Everything is straightforward and the 24/7 vet live chat has been a lifesaver.
Insurer: MetLife
By: customer
Fast Processing and Payment
MetLife and especially the mobile app make processing claims easy and quick!
Insurer: MetLife
By: customer
Easy to purchase and great description…
Easy to purchase and great description of the policy's
Insurer: Nationwide
By: John Merrill Jr
Grateful for this safety net
I have to be honest, I was reluctant about the monthly cost of pet insurance. Despite my regret over not having it for my previous furbaby and the financial strain I experienced over an emergency gall bladder surgery he needed, I was still a little skeptical about whether or not it was going to be worth it for my newly adopted dog, half-expecting every claim to be denied due to sneaky caveats in the policy. But I am so glad I moved forward despite my concerns, as I have been tremendously and pleasantly surprised by MetLife. They have come through with reimbursements on every claim I've submitted, and the financial support has been invaluable. My sweet pup has had several unexpected emergency visits and if not for MetLife's coverage, the costs would have been devastating. I am so grateful for this safety net, and also for the ease of the submission process and the speed at which the claims have been reviewed and processed! Also worth noting is that every person I've spoken to on the phone from MetLife has been incredibly kind, helpful and patient with me and my many questions!
Insurer: MetLife
By: Jenna Dawsey
The best pet insurance!
The best pet insurance I get it through my work. Filing for a claim is so easy and fast. This year I noticed that took about 3 days to received the refund and I was able to pay back right away. I don’t like to have credit card with big balances. I feel relieved that my pets have an amazing pet insurance that not only has my pets best interest but has my back as well. I’m so glad I got this insurance thank you!
Insurer: MetLife
By: Nancy