Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Medication for my German Shepherd
PetsBest has very good coverage for medications, simple to file claims, and reimburses quickly. My girl and I are very happy that Adequan is covered and she's feeling so much better. Thank You
Loyal Customer no more
I have been a loyal customer of Spot since 2021, but after my most recent renewal in November, they have shown their true, heartless colors. My dog, Lady, deserved better than the "convenience" email I received from this company. They are masters of the bait-and-switch. They moved the goalposts from a general Accidental Death claim to insisting she must have been hit by a car to qualify. When that didn't work, they pivoted to the classic "pre-existing condition" excuse to avoid paying out. To take my money for years and then deny my claim right after a renewal is disgusting. But the ultimate insult was receiving their cold denial signed off with "Happy Pet Parenting." There is nothing "happy" about how they treat grieving owners and the pets they are supposed to protect. They don’t care about Lady, and they don’t care about the people who pay their premiums. After four years, I’ve learned that their "coverage" is just a facade. Save your money and your heart—go elsewhere.
Insurer: Spot
By: Rachael McPherson
Yearly check up
My cat went in for his yearly exam and they covered some of the bill which around Christmas time is a blessing because it went right back to him and our other cat (yet to be added just rescued) for Christmas presents.
Insurer: Pets Best
By: HILARY
Really came in handy!
So, so glad I got Spot pet insurance after my dog had an issue with her eye. The visits and appointments really added up and I'm so thankful to get reimbursed for some of the expense. The claim process was easy and the deposit came quickly. Thanks Spot!
Insurer: Spot
By: Lee Jones
Very simple to use and quick to respond!
Very simple process when submitting claims, reimbursed very quickly too!
Insurer: MetLife
By: Kelly
Great customer service
Great customer service; reasonable rate; fast reimbursements.
Insurer: MetLife
By: customer
Easy online buying experience
Easy online buying experience. Layout was easy to follow, answered all my questions and was thorough with follow up instructions.
Insurer: Nationwide
By: Kristie Hendel
Terrible experience with this company
Terrible experience with this company . Would not pay on any claim . All they say on any claim is that it’s preexisting condition we are not covering claim . Do not use this company if you want good health care for your pet .
Insurer: ASPCA
By: Anthony Micieli
My experience with Metlife Pet…
My experience with Metlife Pet Insurance has been great. I was pleased with how easy it was to file a claim and receiving updates on the process.
Insurer: MetLife
By: Carol
I tried multiple times to get back to…
I tried multiple times to get back to my saved quote, but was not able to. When I contacted support via chat, I was told to call in so a rep could get me my original quote. I just decided to start over. I purchased the plan online for a reason.
Insurer: MetLife
By: Kevin Robison