Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Rebecca was great
Rebecca was great, very helpful and friendly!
Insurer: Prudent Pet
By: billiephippsyahoo.com
I Love Pumpkin Pet Insurance. Love Brenda and Milo❤️🐶❤️
I researched many different pet insurances also along the years I have had others before Pumpkin came out. I am so excited to say Pumpkin is far over the top. I am so happy I got Pumpkin Pet Insurance for my Milo. The insurance is great! And the customer service is so very helpful kind and caring. Thank You all at Pumpkin for taking such great care of Milo. My mind is at ease. And Thank you for the Love Warmest Regards Brenda and Milo. 🤗🐶❤️
Insurer: Pumpkin
By: Brenda Simmons
Best service
Best service! I will recommend to friends. Fast reimbursement. Excellent customer service. Willingness to help customers who have questions.
Insurer: MetLife
By: customer
NO! HORRIBLE PET INSURANCE COMPANY
This is the worst, most disorganized company I've ever dealt with for any service. Somebody needs to be fired. They constantly have tech problems, lose documents, and take an ungodly amount of time to answer phone calls. Some claims are processed quickly, others take forever. Stay away, and use Fetch Pet Insurance.
Insurer: Pets Best
By: kristi jacobson
The peace of mind…
The peace of mind that comes with having this insurance is wonderful! We've had a few claims, and they have been handled in a timely manner. I am glad we decided to get the cats insured with MetLife.
Insurer: MetLife
By: Shannon
I find that the customer service is…
I find that the customer service is really good! In the beginning I wasn't aware of what i needed to submit. Someone cared to help me. I thought that was great!
Insurer: MetLife
By: Monya
Grateful
Thank you for being there when my dog Raina became ill. You helped to mitigate some of the fear and worry.
Insurer: Trupanion
By: JustAnswer Customer
Very good company and reliable and…
Very good company and reliable and responds quickly.
Insurer: Prudent Pet
By: customerbob
Use the app
The app made it easy to file a claim and payment options made a quick refund. Customer service was quick in responding to the question I had.
Insurer: MetLife
By: Gail B
Always a great experience
I’ve never had a bad experience with Pumpkin. I can count on them to help cover costs of my pets’ illnesses and their customer service is amazing!
Insurer: Pumpkin
By: Alaine