Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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So far they have en awesome
So far they have en awesome. I had two emergency claims for my pup and i they were both covered. They provide excellent communication throughout the processing time. I would highly recommend'
Insurer: Pets Best
By: Ellen Frasier
Aileen was extremely helpful and…
Aileen was extremely helpful and polite. My task of obtaining helath insurance for my new puppuy went extremely well and in a matter of minutes
Insurer: Fetch
By: Susan Johnson
Great price, great customer service and coverage!
Great price, customer service and coverage. There’s nothing not to like.
Insurer: Fetch
By: Chris Peacock
Mass removal claim
I submitted a claim which was based on different services. Pets Best really analyzed the claim and approved payment for the part I had coverage for. They explained each of their response. The process was not fast but I was satisfied with the result.
Response time when all necessary…
Response time when all necessary paperwork has been turned in. I get insurance to be reimbursed immediately.
Insurer: Embrace
By: MIGDALIA
Excellent service and super helpful!!
I have had embrace for many years and it really has been easy and helpful! Heyu… my springer spaniel… would likely have not been with us if it wasn’t for Embrace! Thank you a ton!!
Insurer: Embrace
By: Michael Burolla
Josh Sabado answered all my questions…
Josh Sabado answered all my questions and concerns about the logistics and parameters re: buying pet insurance for my cat. Very friendly, helpful and knowledgeable, thank you.
Insurer: Fetch
By: K Quinn
Horrible
Horrible, do not use this company to insure your pet. They will claim that anything is a pre-existing condition in order to not pay you. A pet can vomit on 2 different occasions, and they consider it a pre-existing condition. Vomiting is a symptom of not feeling well, not a condition. Not only will they not pay the claim, they go above and beyond by saying they will extend the “vomiting exclusion” another 12 months. Look on Reddit, others have complained about this same issue with Embrace, and in some US states they’ve made it illegal for insurance companies to call a symptom a condition. I am in an appeal right now with them and will sue them if I have to…they own me over $1000. Stay away!
Insurer: Embrace
By: Joan Johnson Miller
been with healthy paws for over a year…
been with healthy paws for over a year and paying for my pet's coverage. first claim i submit - and they want his medical files going back before he was rescued as a stray over 2 years ago. obviously these don't exist. basically if you have a rescue, there's no coverage. I can't believe I gave them any money. trying to cancel coverage and even that is difficult
Insurer: Healthy Paws
By: Greg
Amazing customer service
Amazing customer service! Great prices! Great customer service would recommend fetch to anyone who has animals!
Insurer: Fetch Canada
By: Brittany Henri