Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Not happy with PetsBest
I chose PetsBest based on other reviews I read & Reddit threads saying they processed things quickly and were a good company. I am not happy so far--my first issue is technology. I had to reset my password, and when I clicked the reset link in my email, I got some message that the token was already used (it wasn't). There was absolutely no way to reset my password at that point, meaning I had to get in touch with the company. There is no way to email them, and the chat on their website said nobody was available/I had to call. When I called, I was on hold for an ungodly amount of time and never even reached a person. Eventually, I found my password and finally logged in- but what would have happened if I never found it??? Second, in regards to claims, they take SO LONG to process. Reviews & threads said that they were fast, but that was obviously not true. I get emails apologizing for the delay and it just takes far too long to get things processed. I am not really happy with my experience so far and am grateful I only paid quarterly and that my dog is still young enough so I can switch companies. I do not recommend Pets Best.
Insurer: Pets Best
By: Danielle
Travis was great
Travis was great! Very informative, and gave every detail I needed.. I love that i got insurance for my baby ferret. Definitely will spread the word for other people's fur babies
Insurer: Nationwide
By: customer Rneee
My advisor Manny was great
My advisor Manny was great! He was knowledgeable about issues occurring in rabbits and he got me a great rate for my new bunny. I checked my rate before my bunny came home and Manny remembered to call me after I got him and started my application.
Insurer: Nationwide
By: Shakirah
Knowledgeable
Answered my questions. Friendly and professional
Insurer: Nationwide
By: Christina
I submitted a claim and within a week…
I submitted a claim and within a week or so they reimbursed me the 80% it was great that I didn’t have to wait for it
Insurer: MetLife
By: Lisa
Kind
Agent was pleasant and answered all of my questions.
Insurer: Nationwide
By: Piggie Mom
good support
good support - Trupanion interfacing directly with my Veteranarian makes it much easier to process claims,
Insurer: Trupanion
By: Keith
Fast and friendly reponse
Fast and friendly reponse. Made it essier to fill paperwork
Insurer: Pumpkin
By: belkys
Jeremy was very knowledgeable
Jeremy was very knowledgeable , friendly, and explained my coverage very well
Insurer: Nationwide
By: Jean
Great experience in restarting dog insurance
Great experience with Amanda today in restarting my dogs insurance! She was friendly, professional, patient and answered all my questions to my satisfaction. It solidified that I made the right decision for my dogs health insurance! I loved the seamless way that Princess transferred me directly to the correct dept to handle my concern exhibiting great teamwork!
Insurer: Fetch
By: Denise