Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Josh made transferring a policy for an inherited pet easy.
Josh made the experience easy. I needed to transfer an existing policy for an inherited pet and Josh was very pleasant to communicate with and efficient on the telephone call. He knew exactly what to do.
Insurer: Fetch
By: Scott Surer
Ellie review …
the person on the phone was very pleasant and nice to speak to
Insurer: Spot
By: Jane
Love!
The response time and customer service are amazing.
Insurer: Spot
By: Alicia Parker
Totally unacceptable for the price
My Embrace database has not worked in months. I have called several times a week and they said they notified IP. We sent detailed screen shots saying the issue is definitely on their end. No response to date. Trying to track things on 3 feet long legal pads. This is terrible. I had to drop my older lab off policy as they wanted $750 for just her coverage. I had Embrace for 20 yrs - it is a fraud now.
Insurer: Embrace
By: Susan Kendzior
We had the best insurance with Spot
We had the best insurance with Spot. If we come back from abroad we’ll renew with Spot for sure. Customer service TOP kind and knowledgeable
Insurer: Spot
By: Barbara Pansa LoCascio
Great experience!!
Friendly, efficient staff! Easy to use contact info!
Insurer: MetLife
By: Kathy Jorgensen
Happy with your verbal & email…
Happy with your verbal & email information
Insurer: Fetch
By: Sheryl
Quick and easy
Quick and easy interactions, and I am happy we picked MetLife.
Insurer: MetLife
By: JSNJ
Easy
I was able to submit my paperwork with ease and received confirmation quickly. Very happy with the process
Insurer: MetLife
By: customer